Frequently asked questions
Applying for a new card
Do I have to change my laminate card to a new card straight away?
No, you can wait until your current laminated card is due for renewal.
Do I have to change my laminate card 18+ to a new adult proof of age card?
No, if you currently hold a card 18+ moving to the new adult proof of age card is optional. However the new adult proof of age cards will be given to all new applicants.
Do I need to pay for both a new driver licence and a heavy vehicle driver licence?
No. The process for applying for a heavy vehicle driver licence has not changed.
You will only need to pay the one fee for the issue of the driver licence. You will only be issued with one licence.
When you are issued your driver licence, the licence will show only the highest class or classes of vehicle that you are eligible to drive. This means you are allowed to drive each type of vehicle listed for that licence code. However, motorbike class RE or R will appear separately on the licence.
If you apply for a class HR (heavy rigid), HC (heavy combination) or MC (multi-combination) licence you will receive a magenta heavy vehicle driver licence. If you only hold a class C (car), LR (light rigid), MR (medium rigid), RE (learner approved motorbike) or R (unrestricted motorbike) licence you will receive a yellow (gold) licence.
What happens if I am applying for a higher class of licence?
If you are applying for another class of licence and you hold a current driver licence, you will only need to pay the one fee for the practical driving test. The colour of the licence sent to you will depend on the class of licence applied for.
For example, if you hold a class C licence and you wish to apply for a class HR licence, you will need to visit a driver licence issuing centre, complete the application form, pay the practical driving test fee and pass the test. If you have not already passed the road rules test for the heavy vehicle class (10 questions), you will need to pay the road rules test fee and pass the test.
You will not be required to pay an additional fee for the replacement of your existing driver licence card.
The new card you receive will be valid for the remainder of your current driver licence period. So, if you upgrade to a higher licence class your current licence expiry date will not change.
Do I need to pay for a marine licence indicator card and a new driver licence?
If you hold a valid driver licence and a marine licence, your marine licence will be indicated on the back of your new Queensland driver licence.
If you are applying for a marine licence and you already hold a new driver licence, you will be issued a new driver licence with your marine licence indicator on the back. You will only need to pay the one fee for the marine licence. You will not be required to pay an additional fee for the replacement of your existing driver licence card. Your existing driver licence expiry date will not change.
All new marine licence applicants who do not hold a Queensland driver licence will be given a separate marine licence indicator card. For existing marine licence holders, moving to the new marine licence indicator card is optional. Existing marine licences, which are virtual, will still be valid.
Will there be concessional discounts available with the new licence?
No. The department does not currently offer concession (including pensioner) discounts on licence products.
How do interstate and overseas customers renew their licence?
Queensland driver licence holders and industry authority holders who are temporarily living interstate or overseas will be able to renew their driver licence by completing a driver licence renewal kit.
Two current photographs must be sent in with the application and, if they meet the photographic guidelines, your photograph will be scanned and matched with other images before your application is approved. Once your application is approved, your card will be sent to you in the mail.
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Can I wear glasses when I have my photo taken?
You are required to remove your glasses or sunglasses to have your photograph taken.
Can I wear any head attire when I have my photo taken?
You must remove your hat or cap. If you wear headwear for religious reasons, it must be adjusted so that all facial features from the bottom of your chin to top of your forehead (including both edges of your face) are clearly shown.
Can I smile when I have my photo taken?
When you have your photo taken, you will be asked to maintain a neutral expression with your mouth closed.
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What will be stored on the card's chip?
Information stored on the card's chip will include:
- issue authority/card number
What will not be stored on the card's chip?
Information that will not be stored on the card's chip includes:
- your digital photo or signature
- your personal details
- your licence class, type and any conditions, driving history, driving offences, fines or demerit points
- the status of your licence or authority (for example current, suspended or cancelled)
- details relating to dealings with other government agencies
- donor information (organ and tissue donation is no longer recorded on driver licences in Queensland. Australia has the single national Australian Organ Donor Register. This register is now the only place to record a legal decision to donate organs and tissue for transplantation)
- your medical or financial information
- record of access
- any information not directly related to licence, authority or proof of age cards issued by the department.
Will the Queensland Government keep a copy of my digital photo and signature on file?
Your photo and signature will be captured digitally and securely stored by the department so the necessary checks associated with facial image recognition can be undertaken.
This means Queensland will join all other Australian states and territories in storing digital images of licence holders.
Who will have access to my photo?
The department's Identity Management Unit will be the only area who can access a customer's digital photograph. (Please see next question for details relating to Police access).
Will Police Officers have access to photos?
Police Officers can access digital photos in an emergency if the officer suspects there is an actual or imminent serious risk to a person's life or health or to public health or safety, and immediate access to the photo is likely to help reduce that risk. However, the Police Officer is required to obtain a Post-Access Approval Order from a Justice of the Peace (qualified) or a Justice of the Peace (magistrate's court) authorising the release.
Police Officers can also access digital photos stored on the database for the investigation, enforcement and prosecution of transport related offences that fall under the:
Transport Operations (Road Use Management) Act 1995
Transport Operations (Passenger Transport) Act 1994
Transport Operations (Marine Safety) Act 1994
Tow Truck Act 1973
Adult Proof of Age Card Act 2008.
A Police Officer can also access digital photos to investigate, prosecute and enforce the criminal law, but only when they apply to a Justice of the Peace (qualified) or a Justice of the Peace (magistrate's court), for an Access Approval Order, and only where the justice is satisfied it is reasonably necessary to access the digital photo for that purpose.
Police cannot search the digital photo database by date of birth, ethnicity, physical description or using facial recognition technology.
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