Resources

Videos

Please view the following video for more information on the new cards and the new customer process:

• Complete video: New Queensland Driver Licence – 5 min 58 secs# (MPG, 43.83 MB)
  Transcript – Queensland Driver Licence (PDF, 134 KB)
  This video provides a detailed explanation of what new cards will be available, the security features and the new customer process.

This video is also available in smaller files below:

• Video one: The need for change – 46 secs# (MPG, 6.32 MB)
  Transcript – The need for change (PDF, 73 KB)
  This video explains why Queensland needs to change its licensing products.
  
  
• Video two: Obtaining a card – 57 secs# (MPG, 7.35 MB)
  Transcript – Obtaining a card (PDF, 73 KB)
  This video explains when customers will need to obtain a new card.
  
  
• Video three: New features and processes – 1 min 57 secs# (MPG, 17.36 MB)
  Transcript – New features and processes (PDF, 122 KB)
  This video outlines the new process of applying for your licence, including digital photograph, digitised signature and shared secrets. The video also provides an overview of the Driver Licence Receipt and what to do until your new card arrives in the mail.
  
  
• Video four: A more secure card – 1 min 33 secs# (MPG, 9.32 MB)
  Transcript – A more secure card (PDF, 121 KB)
  This video explains how the new cards offer better security, such as facial recognition technology, which will help the fight against identity fraud.
  
  
• Video five: New products – 52 secs# (MPG, 5.15 MB)
  Transcript – New products (PDF, 73 KB)
  This video shows the new products that are available from late 2010.

#While this department has taken every possible precaution with the creation of these files they are downloaded and used at your own risk. If you do not have software that can play video/sound files, download QuickTime or Windows Media Player.

Fact sheets

• Evolution of the Queensland driver licence (PDF, 1.91 MB)
• Privacy protocols (PDF, 528 KB)
• Security features (PDF, 241 KB)
• New cards (PDF, 190 KB)
• New card features (PDF, 150 KB)
• Information for businesses (PDF, 351 KB)

Overview

Overview of the new cards and processes (PDF, 346 KB)

This information is also available in a range of different languages:

• Arabic العربية - overview fact sheet (PDF, 1.16 MB)
• Cantonese 粤语 - overview fact sheet (PDF, 575 KB)
• Chinese 中文 - overview fact sheet (PDF, 513 KB)
• Filipino - overview fact sheet (PDF, 358 KB)
• French français - overview fact sheet (PDF, 358 KB)
• German Deutsch - overview fact sheet (PDF, 357 KB)
• Greek ελληνικά - overview fact sheet (PDF, 378 KB)
• Hindi हिन्दी - overview fact sheet (PDF, 421 KB)
• Italian italiano - overview fact sheet (PDF, 361 KB)
• Japanese 日本語 - overview fact sheet (PDF, 426 KB)
• Korean 한국어 - overview fact sheet (PDF, 678 KB)
• Samoan sāmoan - overview fact sheet (PDF, 357 KB)
• Spanish español - overview fact sheet (PDF, 363 KB)
• Thai ไทย – overview fact sheet (PDF, 1.66 MB)
• Tongan lea fakatonga - overview fact sheet (PDF, 355 KB)
• Vietnamese tiếng Việt - overview fact sheet (PDF, 367 KB)

Most web browsers should display character sets correctly. In some limited circumstances if this is not possible, the information should appear correctly in the attached Acrobat PDF format.

Publications

• Introductory brochure (PDF, 2.23 MB)
• Next Steps flyer (PDF, 480 KB)
• User guide (PDF, 2.33 MB)

The following reference model implementation introduces the ISO/IEC 24727 standard on which the new card implementation is based, it comprises a technical overview and includes working samples for those wishing to familiarise themselves with this new standard:

• TMR ISO 24727 Reference Model Implementation (RMI) (V1.0) (ZIP, 5.42 MB)
  Contact ISO24727RMI@tmr.qld.gov.au

Cardholder Terms and Conditions

• Subscriber Agreement (PDF, 158 KB)
• Personal Identification Number (PIN) – Terms of Use (PDF, 117 KB)

Privacy

• Privacy Impact Assessment (PDF, 601 KB)
• Privacy Management Plan (PDF, 279 KB)