Confidential reporting system
The Department of Transport and Main Roads welcomes the reporting of any issues or behaviours that may compromise safe railway operations.
While the information you provide will be treated confidentially, the reporting system is not anonymous and you will be asked to provide your name and contact details.
Some circumstances which you feel that you cannot directly report may include:
- where you are under some kind of obligation not to say anything, like an oath or promise
- where you fear being sued for defamation if you say anything
- where you fear reprisals, such as threats or loss of employment, if you make a report.
For these special circumstances, Transport and Main Roads has established a Confidential Reporting System that can be used to report your rail safety concerns. Such reports are subject to the whistleblower protections provided in Part 12A of the Transport (Rail Safety) Act 2010 (PDF, 1 MB).
All details supplied should be factual and not defamatory or self-incriminatory in nature.
What to report
You can help make the Queensland rail industry safer by reporting:
- unsafe railway and train operations
- unsafe work practices
- breaches of legislation
- other matters you believe impact on rail safety.
How to report
Telephone: Call 1800 187 937* to discuss your concerns with a rail safety officer. You may be required to leave your details and a rail safety officer will contact you.
For more information contact Rail Safety Regulation Branch on firstname.lastname@example.org
*Higher rates apply from mobile phones and payphones. If calling outside of Queensland, STD rates will apply.