Taxi Service Levels
Minimum service levels are prescribed timeframes that are to be met by taxi booking companies when collecting passengers from booked jobs. There are separate minimum service levels for peak and off-peak times. Peak times and off-peak times vary between taxi service contract areas.
Minimum service level data is provided to the Department of Transport and Main Roads from taxi booking companies on a quarterly basis and forms part of the contractor's Quarterly Taxi Service Contract Report. The reporting of this data is split between standard taxis and wheelchair accessible taxis. The department takes this data into account when fixing the number of taxi licences for an area.
Minimum service level data shows how many jobs were booked; how many booked jobs were for standard taxis or wheelchair accessible taxis, and the performance of taxis in peak and off-peak times. For example, throughout Queensland, current minimum service levels set for taxi companies to achieve are follows:
- 85% of patrons are to be picked up in 18 minutes or less
- 95% of patrons are to be picked up in 30 minutes or less.
- 85% of patrons being picked up in 10 minutes or less
- 95% of patrons picked up in 20 minutes or less.
From this data the department can identify trends and/or problem areas; and the assessment of the overall state performance.
The Department of Transport and Main Roads will soon get this data directly from the taxi companies booking systems. This will allow the department to analyse the raw data directly and obtain a more accurate picture of minimum service levels across contract areas.
Minimum service level data is provided quarterly, and will be updated 1 month after the finalisation of the quarter.