Taxi User Guide
The Taxi User Guide (PDF, 201 KB) has been developed by Transport and Main Roads in consultation with the taxi industry. The purpose of the guide is to influence and improve social behaviour by taxi users.
The guide is pocket-sized and easy to understand, detailing the rights and responsibilities of both taxi drivers and taxi users during the course of a journey. It also provides contact details and information on how to manage disputes between passengers and drivers. The guide has a strong focus on both the Queensland taxi industry's commitment to excellent customer service and the government's commitment to a vibrant, safe and sustainable taxi industry.
For further information on the Taxi User Guide (PDF, 201 KB) contact Transport and Main Roads on 13 23 80b or email fastinfo@tmr.qld.gov.au.
bOperates Monday to Friday 8am-5pm EST (GMT +10) excluding public holidays. Local call charge in Australia. Higher rates apply from mobile phones and payphones. For international callers phone +61 7 3834 2011 this service operates Monday to Friday 8.30am-5pm EST (GMT +10) excluding public holidays.
