Credit card transactions surcharge
A surcharge of 0.4% will be added to the total amount of payments made to the department using the credit option when using MasterCard or Visa (a credit card or debit card) and when using all online services.
The department incurs fees from financial institutions when customers choose to pay for services using the credit option when using a debit card or credit card.
This table provides examples of the 0.4% surcharge.
You can't use the credit option through BPAY—you can use BPAY if you are paying with a cheque or savings account.
Is the surcharge included in the transaction amount or as an additional amount?
The credit card surcharge is applied on top of your transaction when you select ‘credit’ as your method of payment.
Why is the credit card surcharge being implemented?
The department is charged fees by financial institutions when customers pay using the credit option.
It has become standard business practice elsewhere in government and industry that customers who choose to pay for services using the credit option incur a surcharge.
What Transport and Main Roads products incur the credit card surcharge?
The credit card surcharge applies to all products paid using a credit option. Some of these include driver licences, registration, practical driving tests, vehicle inspections and fines.
How can I avoid paying the credit card surcharge?
There are many other ways to pay for your transactions such as paying by cash, EFTPOS (savings and cheque account), cheque, money order and BPAY. The credit card surcharge applies to all products paid using our online services and is unavoidable online.
Will I be charged a fee if I pay by EFTPOS (savings and cheque account)?
No. The credit card surcharge only applies to payments made using the credit option.
Why does credit incur a surcharge but EFTPOS (savings and cheque account) do not?
Merchant fees are only incurred by the department when our customers use the credit option, not EFTPOS (savings and cheque account).
Will the credit card surcharge be applied forever?
The credit card surcharge will apply for as long as there are these costs associated with credit facilities.
Will the amount increase, if so how much?
The credit card surcharge may increase in line with business costs associated with credit transactions.
Why do I have to pay when other government departments don’t charge?
Other government jurisdictions do pass on these fees.
The department incurs a high cost of credit card merchant fees due to the large volume of payments. The decision to surcharge for our products was made in line with current government priorities, aiming to reduce costs to the government.
What is the department going to do with money collected?
The money collected is offsetting the fees charged by financial institutions.
indicates required fields
We want this information to be the best it can be and we know we can't do it without you. Let us know what you thought of this page and what other information you would like to see.
We do not reply to feedback. Contact us if you need a response