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Longer wait times

We thank you for your patience while we have a high volume of customers visiting us. We may need to close the centre early to allow enough time to complete all transactions. As a result, if you join the queue after 4pm you may be turned away.

You may be able to save a trip by using our online services instead.

Our customer service standards provide information on how we will handle your enquiry. There is also compliments and complaints information to help you when you lodge feedback with us.

 

TransLink logo
  • Looking for public transport information?
  • Provide feedback, compliments or complaints about public transport, including bus or train services and booked hire service licences by contacting Translink.

 

Report a road hazard or incident

Call 13 19 40 to report a road incident, hazard, pothole or signal fault. You can also use this number to ask for help if you've been involved in a minor traffic incident or breakdown on a major Queensland road.

 

Before contacting us about a road

Please use our Road Lookup service to confirm who owns the road, to ensure your enquiry is directed to the correct government agency.

 

Online services, compliments and complaints

We have a range of services you can complete online.

You can:

You can view a complete list of the services we offer online.

 

Please note: If you have any problems using our online services, please visit our online services help before contacting us.

 

You can also lodge a complaint, send us an enquiry or provide compliments and feedback. We aim to respond to online enquiries within 15 working days.

 

Phone

We will only send an infringement notice by email if:

  • you are pulled over by a Queensland Police Officer or Transport Inspector
  • the Police Officer or Transport Inspector issues you a fine
  • you agree to receive the infringement by email.

Fake infringement notice emails are sometimes sent by scammers. If you have any doubts about whether an emailed infringement notices is real, do not open it, click any links in it or open any attachments.

If you are unsure whether a fine is real, contact the agency that issued it, and delete the email once you have confirmed it's fake. If you have access to My TMR Account, you can also log in to see any legitimate fines.

More information about how to check whether an email is legitimate.

Before you call us have your identification information ready

We will need to identify you before we can access your record and assist you. Please have details such as your driver licence number or registration number handy to ensure this process is completed as quickly as possible.

 

Registration and licensing, online services, book a driving test, book a vehicle inspection enquiries

13 23 80 | Monday to Friday from 8.00am to 4.30pm, excluding public holidays. Check with your service provider for call costs. International callers phone +61 7 3022 0001.

 

General enquiries

13 QGOV (13 74 68) | Check with your service provider for call costs.

+61 7 3328 4811 | Monday to Friday from 8.30am to 5pm, excluding public holidays.

 

Traffic updates, road conditions and reporting a hazard

13 19 40 | Get traffic and travel information or report an incident, hazard, pothole, signal fault, or seek assistance if you've been involved in a minor traffic incident or breakdown on a major Queensland road. 

 

TransLink bus, ferry, train and tram information

13 12 30 | Public transport information for South-East Queensland, Cairns, Mackay, Toowoomba and Townsville. Visit qconnect for public transport in other areas of Queensland

 

Tow truck complaint hotline

1800 681 636 | Report suspected issues about rogue tow truck operators.

 

Interpreter and accessibility services

If you need an interpreter, call the Translating and Interpreting Service on 13 14 50 ( tel:131450 )y (International callers phone +61 3 9268 8332) and have them contact Transport and Main Roads on 13 23 80.

If you are deaf or have a hearing or speech impairment contact us through the National Relay Service:

  • TTY users phone 13 36 77, then ask for 13 23 80.
  • Speak-and-listen users phone 1300 555 727, then ask for 13 23 80.
  • Internet relay users connect to the National Relay Service and then ask for 13 23 80.

 

Visit us in person

Holiday operating hours

We'll be closed:

  • Monday 26 December
  • Tuesday 27 December
  • Wednesday 28 December
  • Check other holiday opening hours for your local customer service centre.

    Many of your transactions with us can now be completed online.

    Find our locations and opening hours for:

    Transport and Main Roads customer service centres—for licensing and registration enquiries and services. Please check the services that are available and opening hours for the customer service centre before your visit.

    Mobile customer service centres

    Passenger transport offices—driver authorisations, operator accreditations, other passenger transport services and school transport.

    Roads offices—road projects, contracts and tenders, traffic cameras information and other related enquiries.

     

    Mail

    We aim to provide a response within 15 working days.

    Driver licensing, recreational ship licensing and registration, infringement notices and fines
    PO Box 525
    Fortitude Valley Qld 4006

    Motor vehicle registration payments
    GPO Box 2211
    Brisbane Qld 4001

    General business
    PO Box 673
    Fortitude Valley Qld 4006

    Compliments and complaints
    Department of Transport and Main Roads
    GPO Box 1412
    Brisbane Qld 4001

    Public transport – TransLink
    TransLink Division
    GPO Box 50
    Brisbane Qld 4001

     

    Specific area of interest

    Aircare
    Aviation services
    Cycling
    Disability access (public transport)
    Driver authorisation
    Freight
    Intelligent Access Program
    Integrated Development Assessment System
    Operator accreditation
    Personalised plates
    Personalised Transport Industry
    Ports
    Public transport – South-East Queensland, Cairns and Mackay (TransLink)
    Public transport – qconnect
    Q-RIDE registered service provider accreditation
    Rail System Development
    Rail System Management
    Rail Safety Policy Unit
    Road safety advisors
    School transport
    Taxi security cameras
    Taxi subsidy scheme
    Transport Talk

    Last updated
    02 December 2022