This book is about our complaints policy.
A complaint means you are not happy about something and tell us. We learn from your complaints to make our products and services better. This book says how our staff will act when they get your complaint. Our customers helped to make this book easy to read.
If you would like to make a complaint, you can:
When you make a complaint we will:
If the complaint is difficult to fix we may take up to 45 working days to make a decision.
If you are not happy with what we do about your complaint you can ask us for a review.
A review means someone different will look at your complaint and make a decision.
Reviews can be done by:
You can have someone from outside the Department of Transport and Main Roads review your complaint.
The Queensland Ombudsman helps you when you are not happy with what a business does after you complain.
The Queensland Human Rights Commission helps you when you have a human rights complaint.
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© The State of Queensland (Department of Transport and Main Roads) 2010–2022