Contact us
The Department of Transport and Main Roads offers a range of contact options to allow you to get help or source information. We can also direct you to specialist areas for help with certain topics.
On this page
Enquiries about public transport, roads, fines and heavy vehicles
For help with the following topics, contact these areas directly:
Public transport
Contact Translink:
- for public transport information
- to provide feedback, compliments or complaints about public transport, including bus or train services and booked hire service licences.
Roads and traffic
- Report a road hazard or incident
Call 13 19 40 to report a road incident, hazard, pothole or signal fault. You can also use this number to ask for help if you've been involved in a minor traffic incident or breakdown on a major Queensland road.
Before contacting us about a road, please use our Road Lookup service to confirm who owns the road, to ensure your enquiry is directed to the correct government agency.
- Traffic updates
For traffic updates, road closures, conditions, traffic cameras visit the QLDTraffic website.
Fines and Infringement Notices
For fines, contact Queensland Revenue Office.
For enforcement orders, contact the State Penalties Enforcement Registry (SPER).
Heavy vehicles
Contact the National Heavy Vehicle Regulator (NHVR) for:
- heavy vehicle compliance enquiries
- heavy vehicle fleet inspection bookings (15 or more vehicles owned by the same operator)—email [email protected].
For programmed heavy vehicle inspection bookings, or call 13 23 80.
How to contact the Department of Transport and Main Roads
Our customer service standards provide information on how we will handle your enquiry. There is also compliments and complaints information to help you when you lodge feedback with us.
To connect with us directly:
Get in touch via messaging or phone during our business hours.
Online services
We have a range of online services, including:
- pay your fine
- renew registration
- renew driver licence
- change your address
- book a practical driving test
Please note: If you have any problems using our online services, please visit our online services help before contacting us.
Having trouble logging in online?
For help with getting an online access code or to update your email address, or call 13 23 80 during business hours.
Fake notices (for example, infringements) are sometimes sent by scammers. Find out how to check if something you have received is legitimate.
Messaging
You can for any general enquiries.
This service is available from 8am to 4.30pm, Monday to Friday (excluding public holidays).
Phone
Before you call us, please have your identification information ready.
We will need to identify you before we can access your record and assist you. Please have details such as your driver licence number or registration number handy to ensure this process is completed as quickly as possible.
*Check with your service provider for call costs.
- Registration and licensing, online services, book a driving test or vehicle inspection
Call 13 23 80* | Monday to Friday from 8.00am to 4.30pm, excluding public holidays.
International callers phone +61 7 3022 6100.
- Digital Licence app enquiries and troubleshooting
Call 1800 317 389* | Monday to Friday from 8am to 4.30pm, excluding public holidays.
- General enquiries
Call 13 QGOV (13 74 68)* | Monday to Friday from 8.00am to 4.30pm, excluding public holidays.
International callers phone +61 7 3022 6100.
- Tow truck complaint hotline
Call 1800 681 636* | Report suspected issues about rogue tow truck operators.
- Fine and Infringement Notice enquiries
For fines, contact Queensland Revenue Office.
For enforcement orders, contact the State Penalties Enforcement Registry (SPER).
- Heavy vehicle inspection bookings
For programmed heavy vehicle inspection bookings, message us or call 13 23 80*.
For heavy vehicle compliance enquiries and fleet inspection bookings, contact the National Heavy Vehicle Regulator (NHVR).
- Traffic updates, road conditions and reporting a hazard
Call 13 19 40* | Get traffic and travel information or report an incident, hazard, pothole, signal fault, or seek assistance if you've been involved in a minor traffic incident or breakdown on a major Queensland road.
- Translink bus, ferry, train and tram information
Call 13 12 30* | Public transport information for South-East Queensland, Cairns, Mackay, Toowoomba and Townsville. Visit qconnect for public transport in other areas of Queensland.
Lodge a complaint, compliment or enquiry online
For a response within 15 working days, use our online contact form to:
- provide compliments and feedback or lodge a complaint
- send us an enquiry—if you can't contact us during our business hours.
Interpreter and accessibility services
If you need an interpreter, call the Translating and Interpreting Service on 13 14 50* (International callers phone +61 3 9268 8332) and have them contact Transport and Main Roads on 13 23 80.
If you are deaf or have a hearing or speech impairment contact us through the National Relay Service:
- TTY users phone 13 36 77*, then ask for 13 23 80.
- Speak-and-listen users phone 1300 555 727*, then ask for 13 23 80.
- Internet relay users connect to the National Relay Service, then ask for 13 23 80.
*Check with your service provider for call costs.
Visit us in person
Many of your transactions with us can now be completed online.
Find our locations and opening hours for:
Transport and Main Roads customer service centres—for licensing and registration enquiries and services. Please check the services that are available and opening hours for the customer service centre before your visit.
Mobile customer service centres
Passenger transport offices—driver authorisations, operator accreditations, other passenger transport services and school transport.
Regional Roads Offices—road projects, contracts and tenders, traffic cameras information and other related enquiries.
Mail
We aim to provide a response within 15 working days.
Licensing
Driver licence address changes, surrenders, and returns
Customer Service Operations
GPO Box 5232
BRISBANE QLD 4001
Other licensing matters including driver licensing renewals and replacements
PO Box 673
FORTITUDE VALLEY QLD 4006
Registration
Vehicle and motorcycle registration payments
Customer Service Operations
GPO Box 5232
BRISBANE QLD 4001
Recreational ship registration transfers, renewals and address changes for Queensland moorings
Customer Service Operations
GPO Box 5232
BRISBANE QLD 4001
Other registration matters
PO Box 673
FORTITUDE VALLEY QLD 4006
Fines
Infringement Notices and fines
Queensland Revenue Office
GPO Box 1447
BRISBANE QLD 4001
Feedback
Compliments and complaints
Department of Transport and Main Roads
GPO Box 1412
BRISBANE QLD 4001
Public transport
Translink
GPO Box 50
BRISBANE QLD 4001
- Last updated 3 October 2024