Addendum

The following quotes are included in the TMR Accessibility and Inclusion Strategy Insights Report – Department of Transport and Main Road in partnership with Deloitte, September 2019.

Quotes from our customers

• "Engage with me early – and don’t try to retrofit"
• "Give me easy access to information and transport"
• "I need a person to talk to – especially when I'm struggling" 
• "Don't treat me differently"
• "I want to feel safe – at all times of the day and on all modes of transport"

Quotes from our employees

• "Make me feel appreciated – as a person and as an employee" 
• "Support me by investing in me and providing opportunities 
• "Communicate with me respectfully and openly"
• "Be flexible: let's adapt the workplace, role and schedule to both our needs" 

Quotes from our partners 

• "Communicate what your requirements and standards are"
• "Everyone is working in isolation – we would like more collaboration and shared accountability"
• "Why are we looking at the short term? It takes a long time to execute"
• "Make it clear what your priorities are"