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Live help trial

We are trialling a free live help, online chat service. This service allows you to communicate in real time with one of our customer service representatives via our website.

You won’t always see an option for live chat when using our website and it isn’t currently possible for you to trigger or request a live help session during the trial. Live help is a limited trial, available on selected services and only available at certain times.

It is currently available for the following services only:

  • authentication assistance
  • renewing drivers licence
  • replacing drivers licence
  • changing address
  • paying a fine
  • demerit point enquiries
  • enrolling in direct debit
  • renewing registration.

Live help will be available 8am-5pm and 6pm-9pm, Monday to Friday. You will be offered a live help session when a customer service representative is available. You can type your questions and requests in the webchat window once the session starts and you will see our response in real time.

Find out how you can contact us


Last updated
24 May 2021