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How to identify yourself online

How do I identify myself or log in?

See how to confirm your identity for online services for information on what you may need when using our online services. For some services you may be required to provide more information or apply for an online access code.

How do I apply for an online access code?

You can get an initial online access code by calling us on 13 23 80. If you have an email address recorded with us, you can request another online access code during the login process.

Why have I not received my online access code?

There may be a short delay from when an online access code is issued to when it's received by email. Try refreshing your email inbox as this may be the cause of the problem. If you have not received your code, please check your junk folder to ensure it did not end up there. Check for other possible causes.

Why is my online access code not valid?

The code has already been used or another online access code has been issued. Check your email inbox to see if another code has been sent, or request another code by clicking on the ‘Online Access Code’ option and then clicking on the ‘email me a new code’ button during the login process.

My online access code has expired

An online access code only lasts 24 hours from the time it was issued, and can only be used once. Request another code by clicking on the ‘Online Access Code’ option and then clicking on the ‘email me a new code’ button during the login process.

Can I look at multiple services with 1 online access code?

Yes, if you log into the My Account portal, you can view information about your licence, vehicle registrations, demerit points, infringements and any pending payments for TMR products (licence and registrations) all in the 1 location. If you have Direct Debit set-up with TMR, you can also maintain your Direct Debit information from the My Account portal.

Do I have to contact the call centre every time to request an online access code?

No, as long as your current email address is recorded with TMR you can request another code at any time by clicking on the ‘Online Access Code’ option and then clicking on the ‘email me a new code’ button during the login process.

How many times can I request an online access code?

You can request up to 10 online access codes a day. If you have reached the limit you will need to call us on 13 23 80 to request another code to be sent to your email address.

Still need help?

If you need further help, contact us.

Last updated
20 December 2018