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Scam emails

If you receive an email from the Department of Transport and Main Roads, make sure it's legitimate before clicking on any links.

Fake promotional letter for 'The Heavy Industry Magazine'

There are currently promotional letters in circulation that use Department of Transport and Main Roads (TMR) letterhead and a signature of TMR Director-General Neil Scales to solicit advertisements in a publication called 'The Heavy Industry Magazine'.

The letter is fake, and the signature is a forgery. TMR will never send unsolicited emails or letters encouraging or endorsing the use of third-party products and services. If you receive such an email or letter, please dispose of it immediately.

If you or your organisation have fallen victim to this scam or others, please contact ScamWatch. ScamWatch also provide advice for spotting fraudulent or scam emails.

Licence renewal notices

Members of the public have been receiving realistic-looking licence renewal notices from scammers. 

Image of a fake licence renewal

Example of scam licence renewal email (view a larger version)

This email has several indicators that it has not been sent by the Department of Transport and Main Roads:

  • it is not sent from a TMR or Queensland Government email address
  • the sender's name does not match the email address
  • the email recipient's full name and address are not included in the greeting
  • there is no signature block or contact information
  • the links in the email do not point to TMR or Queensland government addresses - you can check this by hovering your mouse pointer over the link. 

Members of the public who receive the emails can report receiving a fraudulent email to ScamWatch

If you have opened the malicious email or have fallen victim to the scam, it is recommended that you report the matter through Australian Cybercrime Online Reporting Network (ACORN).

Infringement notices

We are aware that members of the public are being sent fraudulent emails containing an infringement notice details.

Scam email

We will only send an infringement notice by email if:

  • you are pulled over by a Queensland Police Officer or Transport Inspector
  • the Police Officer or Transport Inspector issues you a fine
  • you agree to receive the infringement by email.

Fake infringement notice emails are sometimes sent by scammers. If you have any doubts about whether an emailed infringement notices is real, do not open it, click any links in it or open any attachments.

If you are unsure whether a fine is real, contact the agency that issued it, and delete the email once you have confirmed it's fake. If you have access to My TMR Account, you can also log in to see any legitimate fines.

If you wish to report the receipt of a fraudulent infringement notice email, please contact ScamWatch. ScamWatch also provide advice for spotting fraudulent or scam emails.

If you have opened the malicious file or have fallen victim to the scam, it is recommended that you report the matter through Australian Cybercrime Online Reporting Network (ACORN).

Last updated
04 May 2021