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Scam emails

If you receive an email from the Department of Transport and Main Roads, make sure it's legitimate before clicking on any links.

Licence renewal notices

Members of the public have been receiving realistic-looking licence renewal notices from scammers. 

Image of a fake licence renewal

Example of scam licence renewal email (view a larger version)

This email has several indicators that it has not been sent by the Department of Transport and Main Roads:

  • it is not sent from a TMR or Queensland Government email address
  • the sender's name does not match the email address
  • the email recipient's full name and address are not included in the greeting
  • there is no signature block or contact information
  • the links in the email do not point to TMR or Queensland government addresses - you can check this by hovering your mouse pointer over the link. 

Members of the public who receive the emails can report receiving a fraudulent email to ScamWatch

If you have opened the malicious email or have fallen victim to the scam, it is recommended that you report the matter through Australian Cybercrime Online Reporting Network (ACORN).

Infringement notices

We are aware that members of the public are being sent fraudulent emails containing an infringement notice details.

Scam email

Infringement notices are not automatically issued via email. If you have not had face-to-face contact with a Queensland Police Officer recently regarding a traffic offence and you suspect the email is not authentic please:

  1. Do NOT open any links or attachments
  2. DELETE the email

If you wish to report the receipt of a fraudulent infringement notice email, please contact ScamWatch. ScamWatch also provide advice for spotting fraudulent or scam emails.

If you have opened the malicious file or have fallen victim to the scam, it is recommended that you report the matter through Australian Cybercrime Online Reporting Network (ACORN).

If you have recently had face-to-face contact with a Queensland Police Officer and are uncertain of the authenticity of the infringement notice email contact Policelink on 131 444.

Last updated
10 November 2017