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Operating environment

The Department of Transport and Main Roads’ decentralised operations have provided a strong local presence in Queensland communities for many years. Key entities in the management of QTRIP are outlined below.

Department of Transport and Main Roads

The 4 divisions of Transport and Main Roads play major roles in the development, management and delivery of QTRIP.

Policy, Planning and Investment Division

The Policy, Planning and Investment Division defines key strategies, policies and plans for an integrated transport system that supports the safe, sustainable and efficient movement of people and goods, while driving value for the community.

The division positions Transport and Main Roads for the future, supporting decision-makers with strategic policy and transport economic advice and analysis to achieve the vision of an integrated transport system accessible to all.

The division ensures the investment across roads, rail, public transport, active transport and freight networks is balanced as part of a single integrated transport network.

The division also focuses on customer service (research, design and insights) and intergovernmental relations (with all levels of government, the academic sector and Aboriginal and Torres Strait Islander communities) to plan for Queensland’s transport future.

Infrastructure Management and Delivery Division

The Infrastructure Management and Delivery Division leads the safe and efficient delivery of transport infrastructure, manages the operations of the state road network and provides an economic and social overlay to ensure best value. To develop, manage and deliver the QTRIP, there are 6 regions made up of districts, with staff located in offices across Queensland.

From an engineering and technology perspective, the division also ensures that the department keeps up with national and world practices, standards and specifications to ensure that the state’s transport infrastructure is safe, cost-effective and operates efficiently and whole-of-life costs are minimal.

The division includes RoadTek, the department’s commercial business arm, which is instrumental in the delivery and maintenance of road and transport infrastructure throughout regional and remote Queensland, where its presence adds value to the way products and services are delivered. It is also the first responder during natural disaster events, keeping the network open or re-opening roads.

TransLink Division

TransLink Division leads and shapes Queensland’s passenger transport system to deliver safe, cost-effective, customer-focused and accessible services. The division works with a range of service providers and government agencies to manage and regulate the passenger transport industry and deliver high-quality public transport services, ticketing, information and infrastructure. It also manages operator performance through contracts across all passenger transit modes, including rail, buses, trams, ferries, taxis and booked hire services.

Customer Services, Safety and Regulation Division

The Customer Services, Safety and Regulation Division delivers transport safety, regulatory and transactional transport services for the department. The division is critical to the department’s current and future transport system and contributes by managing the state’s transport safety policy and regulation, road and maritime safety and frontline services. The division’s focus on improving road and maritime safety is critical in how the department shapes and regulates transport.


Queensland Rail

Queensland Rail is a statutory authority responsible for the operation and management of rail passenger services and rail infrastructure services to a safe, reliable and fit-for-purpose standard.

The Rail Transport Service Contract between Transport and Main Roads and Queensland Rail governs the arrangement for new rail infrastructure, maintenance of the existing rail network and the provision of both South East Queensland and regional long-distance passenger rail services.

Gold Coast Waterways Authority

The Gold Coast Waterways Authority sustainably manages a network of 5 rivers, 170km of navigable channels and more than 750ha of lakes to ensure that the local community, visitors and businesses can all enjoy and prosper in our ‘Waterways City’.

Gold Coast Waterways Authority does this through evidence-based integrated planning and place making, marine infrastructure creation and management, ongoing engagement with partner agencies, key stakeholders and the wider community, and delivery of the Gold Coast Waterways Strategy 2021-30 and Waterways Management Program.

Reflects QTRIP 2022–23 to 2025–26.