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Contact us

Please note: Due to Covid-19 we are currently experiencing a high volume of customer enquires that we will action as soon as we can.

Please note: Online services, including licensing and registration services, will be unavailable 6-10pm, Sunday 25 October 2020.

Our customer service standards provide information on how we will handle your enquiry. There is also compliments and complaints information to help you when you lodge feedback with us.


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  • Looking for public transport information?
  • Provide feedback, compliments or complaints about public transport, including bus or train services and booked hire service licences by contacting TransLink


Report a road hazard or incident

Call 13 19 40 to report a road incident, hazard, pothole or signal fault. You can also use this number to ask for help if you've been involved in a minor traffic incident or breakdown on a major Queensland road.


Before contacting us about a road

Please use our Road Lookup service to confirm who owns the road, to ensure your enquiry is directed to the correct government agency.


Contact us online icon Online services, compliments and complaints

We have a range of services you can complete online.

You can:

You can view a complete list of the services we offer online.

Please note: If you have any problems using our online services, please see the online services help before contacting us.

You can also lodge a complaint, send us an enquiry or provide compliments and feedback. We aim to respond to online enquiries within 15 working days.


Contact us by phone icon Phone

We will only send an infringement notice by email if:

  • you are pulled over by a Queensland Police Officer or Transport Inspector
  • the Police Officer or Transport Inspector issues you a fine
  • you agree to receive the infringement by email.

Fake infringement notice emails are sometimes sent by scammers. If you have any doubts about whether an emailed infringement notices is real, do not open it, click any links in it or open any attachments.

If you are unsure whether a fine is real, contact the agency that issued it, and delete the email once you have confirmed it's fake. If you have access to My TMR Account, you can also log in to see any legitimate fines.

More information on checking whether an email is legitimate.

We will need to identify you before we can access your record and assist you. Please have details such as your driver licence number or registration number handy to ensure this process is completed as quickly as possible.

13 23 80 | Enquiries about registration and licensing, feedback, compliments and complaints.
(Operates Monday to Friday from 8am to 5pm, excluding public holidays. Check with your service provider for call costs. International callers phone +61 7 3022 0001).

13 23 90 | Book a driving test or vehicle inspection, payment options and online services.
(Operates Monday to Friday from 8am to 5pm, excluding public holidays. Check with your service provider for call costs.)

13 QGOV (13 74 68) | For enquiries other than registration and licensing.
(Check with your service provider for call costs.)

1800 681 636 | Tow truck complaint hotline 
To report suspected issues about rogue tow truck operators.

+61 7 3328 4811 | For callers from outside of Australia.
Operates Monday to Friday from 8.30am to 5pm, excluding public holidays.

13 19 40 | Traffic and travel information.
Get traffic and travel information or report an incident, hazard, pothole, signal fault, or seek assistance if you've been involved in a minor traffic incident or breakdown on a major Queensland road. 
(Check with your service provider for call costs.)

13 12 30 | Public transport information – south-east Queensland and Cairns only (TransLink). Visit qconnect for public transport in other areas of Queensland
(Check with your service provider for call costs.)


Interperter iconInterpreter and accessibility services

If you need an interpreter, call the Translating and Interpreting Service on 13 14 50y and have them contact Transport and Main Roads on 13 23 80.

If you are deaf or have a hearing or speech impairment contact us through the National Relay Service:

y Check with your service provider for call costs.


Visit us in person icon Visit us in person

Many of your transactions with us can now be completed online.

Find our locations and opening hours for:

Transport and Main Roads customer service centres—for licensing and registration enquiries and services. Please check the services that are available and opening hours for the customer service centre before your visit.

Mobile customer service centres

Passenger transport offices—driver authorisations, operator accreditations, other passenger transport services and school transport.

Roads offices—road projects, contracts and tenders, traffic cameras information and other related enquiries.


Contact us by mail icon Mail

We aim to provide a response within 15 working days.

Driver licensing, recreational ship licensing and registration, infringement notices and fines
PO Box 525
Fortitude Valley Qld 4006

Motor vehicle registration payments
GPO Box 2211
Brisbane Qld 4001

General business
PO Box 673
Fortitude Valley Qld 4006

Compliments and complaints
Department of Transport and Main Roads
GPO Box 1412
Brisbane Qld 4001

Public transport – TransLink
TransLink Division
GPO Box 50
Brisbane Qld 4001


Specific area of interest

Aviation services
Disability access (public transport)
Driver authorisation
Intelligent Access Program
Integrated Development Assessment System
Operator accreditation
Personalised plates
Personalised Transport Industry
Public transport – South-East Queensland, Cairns and Mackay (TransLink)
Public transport – qconnect
Q-RIDE registered service provider accreditation
Rail System Development
Rail System Management
Rail Safety Policy Unit
Road safety advisors
School transport
Taxi security cameras
Taxi subsidy scheme
Transport Talk



Maritime Safety Queensland
Personalised Plates Queensland
Queensland Rail

Last updated
15 October 2020

Related information


QLD Traffic icon

For traffic updates, road closures, conditions, traffic cameras visit the QLDTraffic website.


TransLink logo

Public transport in South-East Queensland, Cairns, Mackay, Toowoomba and Townsville.