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Intelligent Access Program (IAP)

The National Heavy Vehicle Regulator (NHVR) was established to administer the Heavy Vehicle National Law 2012 (HVNL). The HVNL replaced the state and territory heavy vehicle legislation with nationally consistent laws that will improve transport operations and nationwide connectivity.

The Department of Transport and Main Roads (TMR) will continue to deliver all IAP services under delegation from the NHVR.

For more information, please visit our NHVR information page.

What is the IAP?

Vehicle telematics can provide vehicle information to the Service Provider, Government, other parties and the operator

The IAP is a national program developed in partnership with all Australian road agencies. It uses satellite tracking and telematics to remotely monitor where, when, and how heavy vehicles are being operated on the road network. The IAP can also include on board mass monitoring to record the mass of the vehicle in some cases. 

IAP monitoring is a service delivered by a commercial IAP-Service Provider (IAP-SP) chosen by the transport operator. The IAP-SP monitors the vehicle and does not identify the driver of the vehicle. TMR receives reports on system performance and vehicle non-compliance with access conditions from the IAP-SP.

In Queensland, the IAP is:

You can find further detail on the permit conditions requiring IAP monitoring on the NHVR website.


Why apply the IAP to vehicles operating under mass exemptions?

Some SPV, PBS and heavy vehicles  are only permitted to operate on limited sections of the road network due to their size or mass. Currently TMR receives location, time, speed and mass information from the in-vehicle telematics units of over 1400 (and increasing) heavy vehicles accessing Queensland’s roads.

In exchange, heavy vehicles enrolled in the IAP are permitted to operate under enhanced conditions, usually around increased mass and network access. As a result, improved productivity gains are realised across supply chains and better safety outcomes are delivered for the benefit of all road users.

Adding balance to these benefits, TMR uses the telematics data it receives from enrolled vehicles to better understand network usage, inform network management and investment, monitor compliance with network safety and access arrangements and direct targeted enforcement against non-compliance where required.

Analysis of telematics data also enables more proactive and targeted network infrastructure planning and investment activities by the department, and when combined with cooperative stakeholder relationships, underpins a collaborative culture of co-regulation.

Enrolling in the IAP

Transport operators requiring a heavy vehicle access permit must contact the NHVR If the permit requires IAP conditions (for example eligible cranes and SPVs, non-standard freight vehicles and PBS vehicles) transport operators will be enrolled by TMR. An enrolment form will be sent to the transport operator when they apply for a permit that has IAP as a condition.

Online enrolment is available for higher mass limits (HML) vehicles only. If you are a HML operator but are unable to enrol your vehicle online, please download and submit a copy of the form Intelligent Access Program (IAP) Enrolment/Amendment/Cancellation Form (F4782). Refer to higher mass limits for the routes and conditions that apply to HML vehicles.

IAP fact sheets

IAP service providers (IAP-SPs)

Choosing an IAP-SP is a business decision for the transport operator.

Transport Certification Australia (TCA) administers and implements the IAP nationally.  TCA certifies and audits IAP-SPs, to endure that all systems are accurate and reliable.  TCA has a current list of IAP-SPs.

Note: Only TCA certified IAP-SPs are able to provide the Intelligent Transport System required for the IAP.


Phone the IAP hotline: 1300 753 427y (1300 QLD IAP)

yCall surcharge will apply. Higher rates from mobile phones will apply. A recorded answering service operates outside of the business hours of 8.30am–4.30pm, Monday to Friday (excluding public holidays).

More information

For more information about the IAP see the TCA website.

Last updated
07 May 2019