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Vehicle requirements for a booked hire service licence

To apply for a booked hire service licence (BHSL), you need to ensure your nominated vehicle on the BHSL meets the following requirements:

  • It is a passenger vehicle (or utility with a maximum 4.5t gross vehicle mass) with no more than 12 seats including the driver.
  • It is registered in Queensland with the appropriate purpose of use (POU).
  • It has a current certificate of inspection (COI), unless exempt.
  • It has the correct compulsory third party (CTP) insurance class: 4, 26, 10A or 11.

Please note: Left hand drive vehicles and dual control vehicles (such as driver trainer vehicles) are prohibited from providing booked hire services and other public passenger services.

COI, POU and CTP insurance

You will need a current COI, correct POU and correct CTP class for the vehicle nominated on your BHSL.

Licence type Vehicle ownership model Vehicle type* POU CTP*** Plates
Booked hire service licence Private or leased Passenger vehicle or utility vehicle** Booked hire, or
Public Passenger Service
Class 26 Standard, customised or personalised
Minibus or omnibus with between 9 and 12 seats, including the driver Class 10A or 11
Rental or hire agreement Passenger vehicle or utility vehicle** Booked hire rental Class 4
Minibus or omnibus with between 9 and 12 seats, including the driver Class 10A or 11

* All vehicles, other than limousines, must have no more than 12 seats, including the driver's seat.
** Utility vehicles include single cab, dual cab and cab-chassis body shapes.
*** Vehicles may have CTP insurance for a class of motor vehicle that attracts a higher premium.

Changing CTP insurance

Applicants must select the correct class of CTP insurance for the service they are providing and the vehicle they are using. The following classes are the most common CTP classes for personalised transport vehicles:

  • Class 3: taxis that are cars and station wagons
  • Class 4: rental vehicles with less than 9 seats
  • Class 10A or 11: minibuses and omnibuses with 9 or more seats
  • Class 26:
    • booked hire vehicles that are cars, station wagons and utility vehicles
    • limousines that are cars and station wagons.

To upgrade to class 26, applicants will need to contact their CTP insurer to change their CTP insurance class. The insurer will provide a CTP 'change of class' letter and require payment of any additional premiums for the change. The letter must be submitted to TMR when applying for a booked hire service licence.

Please note that:

  • if you are applying for your BHSL in person, print your change of class letter/email and bring it with you to a transport and motoring customer service centre.
  • if you are applying for your BHSL online, you will need to upload your letter/email as a PDF file. You will also need to make sure that the file name has no more than 25 characters (including spaces). 

We can only accept the 'change of class' letter/email from your insurer to change your CTP class. We cannot accept comprehensive insurance or registration paperwork to do this. If the documents provided to TMR are incorrect, you will need to attend a transport and motoring customer service centre to fix the issue before your BHSL can be approved.

If you are upgrading to CTP class 26, you will also need to change your POU to 'BKHR' for ride booking vehicles or 'PPSE' for a Public Passenger Service. This change may involve additional registration fees if you're upgrading from another POU, for example 'private'. If you have a CTP class 4 (rental vehicles), you will need to select 'booked hire rental' as your POU.

You can find more information about CTP classes for personalised transport on the Motor Accident Insurance Commission website.

Using someone else's vehicle

If the vehicle nominated on your BHSL application is not registered in your name, the registered operator of the vehicle should complete and sign form F5190—Registered Operator Consent for Vehicle to be stated on Booked Hire Service Licence. This form must be provided to Transport and Main Roads with your online or in-person BHSL application.

Changing your BHSL vehicle details

You may need to change your vehicle registration details if:

  • you're selling your vehicle
  • your vehicle is written-off
  • you're replacing your number plates
  • you're buying a vehicle
  • you've obtained personalised plates.

To change your vehicle details on a current or approved booked hire service licence, you can:

You can use the personalised transport public register to check the details of your current BHSL including vehicle registration expiry date, POU, CTP and expiry date.

Last updated
15 August 2022