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Changes in Queensland's personalised transport industry

The Queensland Government has implemented reforms for the personalised transport industry to provide greater choice for passengers, while ensuring safety, accessibility, affordability and accountability for everyone in the industry.

The reforms have updated Queensland’s personalised transport industry laws, which were originally implemented in 1994 with a focus on enabling greater efficiency, effectiveness and passenger safety. Since then, significant social and technological changes have transformed the lives of Queenslanders, including how we do business and how we move around.

The Queensland Government has implemented Queensland's Personalised Transport Horizon, which is a framework to ensure personalised transport services continue to adapt and meet community expectations. 

The framework involved the removal of regulation and:

  • strengthens safety standards
  • provides passengers with greater choice and flexibility
  • drives innovation and improve passenger service standards by reducing red tape
  • ensures accountability and clearly defined obligations.

The reforms are being delivered in three stages. We are now in Stage 3:

Read more about Queensland's Personalised Transport Horizons Stage 2.

To support the taxi and limousine industries during the transition, the Queensland Government established a $100 million Industry Adjustment Assistance Package. This package involved a range of financial, advisory and incentive measures, including a lift payment that continues to provide additional funding for eligible trips. All other incentives available in the package have now closed. 

Last updated
20 March 2020