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Digital Wallet and Enabling Platforms

Since 1910 when paper driver licences were first introduced, Queenslanders have been using it for more than just driving. Driver licences are now used for a wide range of transactions, from renting a house, to purchasing medication, applying for a mortgage and booking a hotel. Businesses have made licences the dominant form of identity.

The Department of Transport and Main Roads are in the early stages of developing a convenient, safer, and smarter way for you to store your Queensland Government identification cards, like a driver licence or proof of age card, on a mobile device, instead of carrying a physical one.

The Digital Wallet provides a range of benefits:

  • Security—it’s more secure than a physical product and will include extra security features to ensure your data is protected against cybercrimes and theft. For example, if you lose your phone anyone finding it will have to by-pass your device security (if enabled) then the security in the digital wallet.
  • Control—You will be able to control what information you share with others. For example if you need to prove your age, the wallet will allow the person checking to see your photo and confirm your age, but not see your name or where you live.
  • Convenience—you will be able to update your details immediately, at any time of the day, and receive notifications when your licence is due.
  • Real time information—any changes to your licence will be immediately updated in the wallet.

What's next

We’ve started the procurement process to engage vendor partners to develop the Digital Wallet and Enabling Platforms, with a pilot program to commence late 2019. The pilot will be developed in consultation with customers, police and other key stakeholders to ensure key features are accessible and are designed to meet the needs of the community. Following feedback from the pilot, the wallet will be implemented across the state. Additional features may be added in the future as customers’ and stakeholders’ needs arise.

About the program

The Customer Orientated Registration and Licencing program has been established to modernise Queensland’s registration and licensing system. The program aims to deliver digital and business solutions that simplify and improve the way our customers interact with us.

The program will focus on how to re-think service design from a human-centred approach, simplify processes, regulatory, legislative and policy drivers, and build the next generation of digital platforms that enable those outcomes, in partnership with our customers.

We’re  establishing a Digital Wallet, and Enabling Platforms that will allow Queenslanders to have their driver licences and other Queensland Government issued products available digitally on their mobile devices should they choose to do so.

Program vision

The Department’s vision is “A single integrated transport network accessible to everyone”.

We have several key goals that form the core to enabling the Department’s vision:

  • A single view of our customer, for our customers
  • Simplify our process and policy/legislative drivers to make the customer experience better and our systems simpler
  • Connect our business, our partners and our customers
  • Exit our legacy platforms in a practical, sustainable way that adds value to our business

All of this is underwritten by the principles of faster, cheaper, better, safer outcomes of the program. The Digital Wallet and Enabling Platforms are the first steps to achieving these goals.

Partnering with industry

We are partnering  with industry to develop a Digital Wallet and Enabling Platforms. The aim of this procurement activity is to engage vendor/s or a consortia to develop 2 solutions:

Digital Wallet

An application on a mobile device that can store credentials such as licences in a secure fashion. These credentials can be managed by the owner and provide access as well as pay for services and other products.

Enabling Platforms

A group of technologies that are used as a foundation platform to develop other applications, processes or technologies.

The Digital Wallet will need new foundation technology that will allow it to link credentials to products and services within our department. Once the pilot is complete, this Enabling Platforms can be used and leveraged by other services across the government sector as well as allow the department to transition its legacy platforms to support new ways of working.

For more information about the procurement of the Digital Wallet and Enabling Platforms opportunity, please email the ICT Procurement team.

Suppliers interested in tendering a response for this opportunity must be registered on QTenders.

Last updated
29 November 2018