Message us
You can message us using your browser or mobile device.
We're open Monday to Friday 8am to 4.30pm (excluding public holidays).
Online services error messages
Your request could not be processed
Error message: 'Your request could not be processed'
Solution: This error message may be due to:
- an expired/invalid session on one of our secured services
- the transaction was attempted during a period of peak demand.
Do not continue to use a link or bookmark direct to the transaction as this may have expired.
You may try to:
- refresh the page or wait a few minutes and retry
- log out and then retry the service using another browser
- exit and restart your browser and then navigate to the required transaction by using the online services menu
- delete your cookies or browsing history as your browser may otherwise automatically use a link to the expired transaction rather than the new attempt.
GB040E – Action cancelled
Error message: 'Record is being updated by another user'
Solution: This error message may be due to:
- you having another browser session/tab that is logged in
- your browser cache is storing previous logged in details.
Please log out of any active online sessions and exit your browser. Restart the browser and delete your browser history, ensuring that temporary internet files and cookies are selected, before re-attempting the action.
Pay an infringement notice
Error message: 'Infringement notice cannot be paid'
Solution: This error message may be due to:
- the fine not being on the system yet
- incorrect infringement numbers entered
- the fine is overdue.
Handwritten fines need processing by both the issuing authority and Department of Transport and Main Roads and normally takes 7 to 21 days from issue to be placed on the system (please check back online later to see if your fine is on the system). If it takes longer than 21 days for your fine to be entered into our system, please pay the fine another way, either in person or by post.
If the fine is overdue see paying overdue fines for the payment options and the additional fees that may apply to you.
A handwritten fine that has been issued in the name of an organisation cannot be paid online—this type of fine can only be paid in person or by post.
Fine and infringement enquiries
For all fine enquiries please contact the Queensland Revenue Office.
Error RSRC0100300216E
Error message: 'Payment Request Status is not UNPAID'
Solution: This error message may be due to:
- going back or refreshing a page while processing a payment
- re-processing a payment that has been paid on another tab/session.
Check if your transaction was successful by:
- visiting Check if your payment worked help page
- checking online history service
- checking My Account for status of your products
- contacting the department:
Still need help?
Call 13 23 80
You can call us on 13 23 80 Monday to Friday 8am to 4.30pm (excluding public holidays).