Community information sessions: engagement summary

Three community information sessions were held on North Stradbroke Island on Thursday 12 July and Friday 13 July 2018 to inform development of the North Stradbroke Island (Minjerribah) Public Transport Strategy.

Three community information sessions were held on North Stradbroke Island on Thursday 12 July and Friday 13 July 2018 to inform development of the North Stradbroke Island (Minjerribah) Public Transport Strategy.

Date and time Location

Thursday 12 July 2018


Amity Point Community Hall, 16 Ballow St, Amity Point 

Thursday 12 July 2018


Point Lookout Community Hall, East Coast Road, Point Lookout

Friday 13 July 2018


Dunwich Public Hall, Corner Ballow Road and Junner Street, Dunwich

The community information sessions provided a forum for the project team to share information about the scope of the North Stradbroke Island (Minjerribah) Public Transport Strategy, key goals and strategic needs identified and results from the community survey. Discussions sought to focus community and stakeholder input on suggestions and potential responses to the key public transport challenges on, to and from the island.

Each session offered 3 to 4 technical working tables to engage participants in focused group discussion in relation to goals for the public transport network, as follows:

  • customer experience
  • efficient network and services
  • connected communities.

A summary of the feedback, within the scope of the strategy, and suggestions provided by those who attended the community information sessions, are outlined as follows:

Customer experience – feedback and suggestions included:

  • Suggested improvements in mobility and accessibility of buses and bus driver education to improve the travel experience for residents and visitors.
  • General support for go card rollout across passenger transport system, viewed as more efficient for journey management and with recognition of rate benefits for pensioners.
  • Access and affordability of vehicle barge and also frequency of the passenger ferry now and into the future, including how the transition from mining work may affect frequency and affordability of barge and ferry services, were raised.
  • Ability to commute for employment off-island is restricted without access to private vehicle – Amity Point service timetabling needs to have improved connection with the Dunwich to Point Lookout and Point Lookout to Dunwich services. Feedback regarding parking limitations at Dunwich, One Mile and potential future restrictions at Toondah Harbour, affecting residential and tourist access and use of services. Parking fees/regulation on North Stradbroke Island were raised.
  • Provide and/or improve signage and way finding at island terminals. Tourists are unfamiliar with landscape and think they can walk to Point Lookout/Mooloomba.
  • Buses have limited storage for bags and groceries which is a barrier to increasing residential use of public transport.
  • Improve shelter and amenity of bus stops (shade and cover) – on island and at Cleveland.
  • Opportunity to enhance safety at water taxi waiting area—it can be dark and isolated in later hours on North Stradbroke Island and at Cleveland—through lighting improvements.
  • Increase visitor engagement and awareness of the transport system including:
    • ensuring visitors have cash for the bus (Stradbroke Ferries has been loaning cash to visitors)
    • improved signage and wayfinding on arrival.

Efficient networks – feedback and suggestions included:

  • Increase water taxi frequency (alternate Dunwich and One Mile every 30 minutes).
  • There is an opportunity to align water taxi and bus schedules.
  • Greater span of services – access to a service after 7pm.
  • Considerations for Amity Point and Point Lookout / Mooloomba connectivity with the Dunwich and One Mile terminals (referring to parking at the Amity Point road turnoff to maintain accessibility to both service options).
  • Suggestions for holiday service timetabling in recognition that patronage and demand for a service (for example: ferry, bus) can fluctuate from 10-15 people off-peak to 140-150 people during holiday periods.
  • Suggestion to fast-track the development and rollout of integrated ticketing.
  • An opportunity to provide a night bus service to the Friday night ferry service, to improve safety, was identified.
  • Community would appreciate an increased span of ferry / water taxi services, however after-hours water taxi services were once trialled and deemed unsuccessful due to insufficient demand.

Connected communities – feedback and suggestions included:

  • Facilitate greater visitor access to Amity Point to showcase its environmental, biodiversity and eco-tourism potential.
  • Amity Point could better capitalise on a range of economic and community development opportunities through improved public transport connections (references made to the frequency of Dunwich-Point Lookout services).
  • Some recognition that residential demand alone was unlikely to be sufficient to sustain a regular public transport service.
  • Amity Point’s growing ageing population's need for public transport—supported mobility was raised.
  • Suggestion to provide an alternate bus service via Tramican Street for Point Lookout / Mooloomba residents.
  • Some support for a bridge or tunnel option (via Russell Island), providing surety and security for ageing residents - residents should always have an option to support 24 hour access, on and off island.
  • Bus service from Dunwich ferry terminal needs to have a permanent/scheduled stop at the Dunwich business strip to allow visitors and residents to access goods and services prior to reaching their destination.