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Brisbane's Metropolitan Traffic Incident Management Services

The Brisbane metropolitan area has comprehensive traffic incident management services in place to provide quick and safe clearance and management of road incidents.

Services include:

How you can identify Traffic Incident Response Services

You can recognise these vehicles by their high visibility blue and yellow chevron markings.

How you can use Traffic Incident Response Services

If you have been involved in an incident or see an incident taking place, you can use the blue roadside help phones or call the Brisbane Metropolitan Transport Management Centre on 13 19 40 for assistance.

Brisbane Metropolitan Traffic Management Centre

The Brisbane Metropolitan Traffic Management Centre (BMTMC) is the principal transport management centre for South East Queensland.

To keep traffic moving, the BMTMC coordinates traffic/incident response services across the Brisbane metropolitan area.

The BMTMC operates 24 hours a day, 7 days a week. The centre coordinates the 13 19 40 hotline and website which provides important traffic and travel information for road users.

The centre provides services on behalf of Brisbane City Council and the Department of Transport and Main Roads.

Brisbane Metropolitan Transport Management Centre 
Brisbane Metropolitan Transport Management Centre

Our emergency response

RoadTek provides equipment and personnel for traffic/incident response when this is requested by the BMTMC.

Our emergency response capacity includes:

  • eight truck-mounted attenuators, known as 'bump trucks'
  • emergency supervisors on call 24 hours
  • emergency crews on stand-by (one in northern and one in the southern metropolitan areas), equipped with barrier trucks and trucks displaying prominent Variable Message Signs to alert drivers. The crews provide extensive traffic control support and diversions across the network, as well as clean up and recovery of incident sites.

Bump truck 
Bump truck

Traffic Response Officers

Traffic Response Officers are highly trained in incident management. This ensures they are ready to attend a range of safety and congestion-related incidents.

They can provide basic on-road mechanical assistance when there is a breakdown.

Traffic Response Officers wear a distinct highly visible uniform that includes the Department of Transport and Main Roads logo.

Last updated
24 August 2017