Contact us
You can contact us online, by phone, mail or visit us in person.
Our customer service standards provide information on how we will handle your enquiry.
Online services, compliments and complaints
We have a range of services that you can now complete online. You can:
You can view a complete list of all the services we offer online.
You can also lodge a complaint, send us an enquiry or provide compliments and feedback. We aim to respond to online enquiries within 15 working days.
Phone
13 23 80 | Enquiries about registration and licensing, feedback, compliments and complaints.
Operates Monday-Friday 8am-5pm excluding public holidays. Local call charge in Australia. Higher rates apply from mobile phones and payphones.
13 23 90 | Book a driving test or vehicle inspection, payment options and online services.
Operates Monday-Friday 8am-5pm excluding public holidays. Local call charge in Australia. Higher rates apply from mobile phones and payphones.
13 QGOV (13 74 68) | For enquiries other than registration and licensing.
+61 7 3405 0985 | For callers from outside of Australia.
Operates Monday-Friday 8.30am-5pm excluding public holidays.
13 19 40 | Traffic and travel information.
Interpreter and accessibility services
If you need an interpreter, call the Translating and Interpreting Service on 13 14 50 and have them contact Transport and Main Roads on 13 23 80.
If you are deaf, or have a hearing or speech impairment contact us through the National Relay Service:
- TTY users phone 13 36 77y, then ask for 13 23 80
- Speak-and-listen users phone 1300 555 727y, then ask for 13 23 80
-
Internet relay users connect to the National Relay Service and then ask for 13 23 80.
y Call surcharge will apply. Higher rates from mobile phones will apply.
Visit us in person
Many of your transactions with us can now be completed online.
If your enquiry requires you to visit us in person, find our location and opening hours for:
Transport and Main Roads Customer Service Centres - licensing and registration enquiries.
Passenger Transport offices - driver authorisations, operator accreditations, other passenger transport services and school transport.
Roads offices - road projects, contracts and tenders, traffic cameras information and other related enquiries.
Mail
Driver licensing, recreational ship licensing and registration, infringement notices and fines
PO Box 525
Fortitude Valley Qld 4006
Motor vehicle registration payments
GPO Box 2211
Brisbane Qld 4001
General business
PO Box 673
Fortitude Valley Qld 4006
Compliments and complaints
Department of Transport and Main Roads
GPO Box 1412
Brisbane Qld 4001
Note: We aim to provide a response within 15 working days.
Specific area of interest
Aircare
Aviation services
Cycling
Disability access (Public transport)
Driver authorisation
Freight
Intelligent Access Program
Integrated Development Assessment System
Operator accreditation
Personalised plates
Ports
Q-RIDE registered service provider accreditation
Rail System Development
Rail System Management
Rail Safety Unit
Road safety advisors
School transport
Taxi security cameras
Taxi subsidy scheme
TransLink
Maritime Safety Queensland
Personalised Plates Queensland
Traffic and travel information 13 19 40
Queensland Rail
