Privacy

Privacy and security statement

Respecting your privacy

The Information Privacy Act 2009 (IP Act) regulates the way in which Queensland government agencies must manage personal information. It addresses concerns about any unauthorised use of this information and gives individuals a right of access to personal information held about them.

Like other Queensland government agencies, the Department of Transport and Main Roads is required to comply with 11 Information Privacy Principles (IPPs) contained in the IP Act. These IPPs set out how personal information must be collected, stored, used and disclosed.

The IP Act defines personal information as:

..”information or an opinion, including information or an opinion forming part of a database, whether true or not and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.”

For information to be personal information 2 criteria must be satisfied.

1. It must be about a living individual.
2. The individual’s identity must be apparent or reasonably ascertainable from the information.

To download a copy of this Act, please click on Information Privacy Act 2009.

The departments’ Information Privacy Management Plan takes into consideration the diverse range of activities and functions of the department, and provides an overview for how compliance with the IP Act is achieved. This plan also provides a guideline for employees and contractors of the department who deal with personal information in relation to the functions and activities of the department.

Information Privacy Plan 2016 (PDF, 168 KB)

Online services

Driver licences

When you use an online service in relation to your driver licence the department collects the information you provide under the provisions of the Transport Operations (Road Use Management) Act 1995, so that you may apply for a licensing product or complete a transaction. The department may use this information in its communications with you and may disclose the information to interstate and overseas licensing authorities, and the Queensland Police Service. If you renew, replace or upgrade your licence the department’s licence production contractor will have controlled access to your information, digitised signature and digital photo to make your licence. Your information will not be disclosed to any other third party without your consent unless required or authorised by law.

Registration

When you use an online service in relation to your registration the department collects the information you provide under the provisions of the Transport Operations (Road Use Management) Act 1995 and the Transport Operations (Marine Safety) Act 1994. The department or its agents/contractors may use your information in its communications with you and may disclose some of this information to vehicle/vessel insurers, statutory entities, insolvency entities, lawyers, persons involved in vehicle or vessel accidents and incidents, vehicle/vessel manufacturers, third parties who are involved in or intend to commence legal proceedings, tolling entities, law enforcement agencies and interstate registering authorities. Your personal information will not be disclosed to any other third party without your consent, unless authorised or required to do so by law.

Accreditations

When you use an online service to apply for an accreditation the department collects information you provide under the provisions of the Transport Operations (Road Use Management) Act 1995. The department may use this information in its communications with you and may disclose the information to interstate and federal authorities, authorised departmental officers, and other Qld State government agencies, including the Queensland Police Service. The department’s licence and accreditation production contractor will have controlled access to your information, digitised signature and digital photo to make your product. Your information will not be disclosed to any other third party without your consent unless required or authorised by law.

Booking entity authorisations

When you use an online service to apply for booking entity authorisation the department collects information you provide under the authority of the Transport Operations (Passenger Transport) Act 1994 for the purpose of assessing your suitability to be granted and to continue to hold booking entity authorisation and to maintain a register of authorisations. The department may use this information in its communications with you and for the monitoring of authorisations. Information such as your name and business name (if any), the name and business name (if any) of your local nominee (if applicable) and the number of the authorisation may be published on the department’s website. Some of this information may also be disclosed to relevant government agencies including the Queensland Police Service and interstate licensing authorities. Your personal information will not be disclosed to any other third party without your consent unless required or authorised to do so by law.

Booked hire service licences

When you use an online service to apply for a booked hire service licence the department collects information you provide under the authority of the Transport Operations (Passenger Transport) Act 1994 and the Transport Operations (Road Use Management) Act 1995 for the purpose of assessing your suitability to be issued and to continue to hold a booked hire service licence; and to maintain a register of licences. The department may use this information in its communications with you and for the monitoring of licensing accreditation. Information such as the licence type, licence number and details of the vehicle stated in the licence may be published on the department’s website. Some of this information may also be disclosed to relevant government agencies including the Queensland Police Service and interstate licensing authorities. Your personal information will not be disclosed to any other third party without your consent unless required or authorised to do so by law.

When using online services

When you visit this website, our server makes a record of your visit and logs the following information for statistical purposes only:

• the user's server address
• the user's top level domain name (for example .com, .gov, .au, etc.)
• the date and time you visited the site
• the pages accessed and documents downloaded
• the previous site visited
• the type of browser you use.

Unless you provide your personal information as part of the online service, no attempt will be made to identify users or their browsing activities except in the unlikely event of an investigation, where a law enforcement agency may request inspection of the activity logs, through appropriate legal processes.

Please note: if you notify us of a change of address and/or e-contact details, this information will change the addresses recorded for your Queensland driver licence, marine licence, industry authority, adult proof of age card and/or vehicles or vessels registered in Queensland. All information recorded in the Transport Registration and Integrated Licensing System will be accessible by other entities as authorised by law, including the Queensland Police Service.

Mobile applications

Privacy

The Department of Transport and Main Roads (the department) respects your privacy. Any personal information that is collected or provided via a software application (App) will be managed in accordance with the Information Privacy Act 2009.

Where relevant, the department may record information about your use of the App. This information may include but is not limited to:

• the random, auto-generated user account number created when the App is first launched and associated with your device
• when and how the App is used
• the pages accessed and the types of functions used.

The information you provide will be used only for the purpose it was collected in order to provide you with a service. The department may disclose relevant personal information where required to or authorised by law.

Emails and mobile phone/SMS device numbers

If you choose to supply an email address and/or mobile phone/SMS device number, you also consent to the use of that information for the following purposes:

• issuing you with an online access code when you request it
• responding to your enquiries
• processing your transaction
• sending you information, notices, reminders or updates on Transport and Main Roads products and services.

Transport and Main Roads may disclose this information to the Queensland Police Service (see Online Services above) and to other entities as authorised or required to by law.

Email correspondence sent to this site will be treated as a public record and will be retained as required by relevant legislation.

Email messages may be monitored by the department's web team for system troubleshooting and maintenance purposes.

Cookies

The Transport and Main Roads website may use cookies to retain preferences during your visit to our website, so they can be used next time you visit the site. Cookies used on this website are non-harmful and do not attempt to identify individual users.

Security

This site provides facilities for securely transmitting information across the internet using a current best practice Transport Layer Security implementation.

Although the department makes every reasonable effort to ensure the safety and security of this Department of Transport and Main Roads website and the information you submit to and receive from this website, the department cannot guarantee aforementioned safety and security.
 
This site contains links to non-Queensland Government websites. The Department of Transport and Main Roads is not responsible for the privacy or security practices or the content of such web sites.

Privacy complaints

If an individual believes that the department has not dealt with their personal information in accordance with the IPPs contained in the IP Act, they may lodge an information privacy complaint.

A privacy complaint is a complaint by an individual about an act or practice of a department in relation to the individual’s personal information.

Privacy complaints made to the department must:

• be written
• state an address of the complainant to which notices may be forwarded under the IP Act
• provide certified identification
• give particulars of the act or practice the subject of the complaint.

Privacy complaints need to be marked private and confidential and forwarded to:

Or you may lodge your complaint or enquiry online through our online complaints form.

Contact

If you have any questions about the personal information held by us and the steps we take to address our obligations under the Information Privacy Act 2009, please contact privacy@tmr.qld.gov.au.