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Customer service centres

Customer service centres are delivering essential services only. To help keep Queenslanders and our people safe, we encourage you delay your visit or complete your transaction online. Face masks are required in all centres, in line with Queensland Health advice.

If your transaction is essential and you must visit us, we welcome all customers regardless of their vaccination status.

Natural disaster assistance

To help Queenslanders affected by the recent severe weather in Central, Southern and Western Queensland, and Wide Bay and Burnett natural disaster assistance may be available.

Visit the Queensland Reconstruction Authority website for more information on eligibility.

The Department of Transport and Main Roads Queensland values your feedback. We aim to respond as quickly as possible. In most cases, this will be within 15 working days. If your issue is complex or involves a human rights complaint, a more detailed investigation may be needed. This may take up to 45 working days and we will keep you informed of the progress, if needed.

If your request is urgent, please contact us by phone.

TransLink logo

If your enquiry is related to public transport, please contact TransLink directly on 13 23 30.

Reporting a road incident or fault

Call 13 19 40 to report a road incident, hazard, pothole or signal fault. You can also use this number to ask for help if you've been involved in a minor traffic incident or breakdown on a major Queensland road.

Before contacting us about a road

Please use our Road Lookup service to confirm who owns the road, to ensure your enquiry is directed to the correct government agency.

 

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