If you've received an Optus data breach notice (through email, text or account message), you can change your driver licence number and receive a new driver licence free of charge.
Find out what you need to do to get a new licence number including where to go and what to bring.
Applicants and staff need to wear face masks during practical driving tests due to the inability to physically distance.
Natural disaster assistance
Natural disaster assistance may be available to Queenslanders affected by the recent severe weather in South Queensland.
Visit Queensland Reconstruction Authority for more information on eligibility.
Our customer service standards provide information on how we will handle your enquiry. There is also compliments and complaints information to help you when you lodge feedback with us.
- Looking for public transport information?
- Provide feedback, compliments or complaints about public transport, including bus or train services and booked hire service licences by contacting TransLink
Report a road hazard or incident
Call 13 19 40 to report a road incident, hazard, pothole or signal fault. You can also use this number to ask for help if you've been involved in a minor traffic incident or breakdown on a major Queensland road.
Before contacting us about a road
Please use our Road Lookup service to confirm who owns the road, to ensure your enquiry is directed to the correct government agency.
Online services, compliments and complaints
We have a range of services you can complete online.
You can view a complete list of the services we offer online.
Please note: If you have any problems using our online services, please visit our online services help before contacting us.
You can also lodge a complaint, send us an enquiry or provide compliments and feedback. We aim to respond to online enquiries within 15 working days.
We will only send an infringement notice by email if:
- you are pulled over by a Queensland Police Officer or Transport Inspector
- the Police Officer or Transport Inspector issues you a fine
- you agree to receive the infringement by email.
Fake infringement notice emails are sometimes sent by scammers. If you have any doubts about whether an emailed infringement notices is real, do not open it, click any links in it or open any attachments.
If you are unsure whether a fine is real, contact the agency that issued it, and delete the email once you have confirmed it's fake. If you have access to My TMR Account, you can also log in to see any legitimate fines.
More information about how to check whether an email is legitimate.
Before you call us have your identification information ready
We will need to identify you before we can access your record and assist you. Please have details such as your driver licence number or registration number handy to ensure this process is completed as quickly as possible.
Registration and licensing, online services, book a driving test, book a vehicle inspection enquiries
13 23 80 | Monday to Friday from 8.00am to 4.30pm, excluding public holidays. Check with your service provider for call costs. International callers phone +61 7 3022 0001.
13 QGOV (13 74 68) | Check with your service provider for call costs.
+61 7 3328 4811 | Monday to Friday from 8.30am to 5pm, excluding public holidays.
Traffic updates, road conditions and reporting a hazard
13 19 40 | Get traffic and travel information or report an incident, hazard, pothole, signal fault, or seek assistance if you've been involved in a minor traffic incident or breakdown on a major Queensland road.
TransLink bus, ferry, train and tram information
13 12 30 | Public transport information for South-East Queensland, Cairns, Mackay, Toowoomba and Townsville. Visit qconnect for public transport in other areas of Queensland.
Tow truck complaint hotline
1800 681 636 | Report suspected issues about rogue tow truck operators.
Interpreter and accessibility services
If you need an interpreter, call the Translating and Interpreting Service on 13 14 50y and have them contact Transport and Main Roads on 13 23 80.
If you are deaf or have a hearing or speech impairment contact us through the National Relay Service:
- TTY users phone 13 36 77, then ask for 13 23 80.
- Speak-and-listen users phone 1300 555 727, then ask for 13 23 80.
- Internet relay users connect to the National Relay Service and then ask for 13 23 80.
Visit us in person
Many of your transactions with us can now be completed online.
Find our locations and opening hours for:
Transport and Main Roads customer service centres—for licensing and registration enquiries and services. Please check the services that are available and opening hours for the customer service centre before your visit.
Mobile customer service centres
Passenger transport offices—driver authorisations, operator accreditations, other passenger transport services and school transport.
Roads offices—road projects, contracts and tenders, traffic cameras information and other related enquiries.
We aim to provide a response within 15 working days.
Driver licensing, recreational ship licensing and registration, infringement notices and fines
PO Box 525
Fortitude Valley Qld 4006
Motor vehicle registration payments
GPO Box 2211
Brisbane Qld 4001
PO Box 673
Fortitude Valley Qld 4006
Compliments and complaints
Department of Transport and Main Roads
GPO Box 1412
Brisbane Qld 4001
Public transport – TransLink
GPO Box 50
Brisbane Qld 4001
Specific area of interest
Disability access (public transport)
Intelligent Access Program
Integrated Development Assessment System
Personalised Transport Industry
Public transport – South-East Queensland, Cairns and Mackay (TransLink)
Public transport – qconnect
Q-RIDE registered service provider accreditation
Rail System Development
Rail System Management
Rail Safety Policy Unit
Road safety advisors
Taxi security cameras
Taxi subsidy scheme
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