To help Queenslanders affected by the recent severe weather in South East Queensland, natural disaster assistance may be available. Visit the Queensland Reconstruction Authority website for more information on eligibility.Natural disaster assistance
The Department of Transport and Main Roads offers a range of contact options to allow you to get help or source information. We can also direct you to specialist areas for help with certain topics.
For help with the following topics, contact these areas directly:
Contact Translink:
For immediate dangers, such as a road incident, major hazard or signal fault call 13 19 40. You can also use this number to ask for help if you've been involved in a minor traffic incident or breakdown on a major Queensland road.
To report a general road issue like small pot holes, graffiti, faded linemarking, fallen signs or overgrown vegetation that may be obscuring visibility or encroaching into roadsides, please visit the QldTraffic website to confirm who owns the road and call or email the listed road owner.
For traffic updates, road closures, conditions and traffic cameras visit the QLDTraffic website.
For fines, contact Queensland Revenue Office.
For enforcement orders, contact the State Penalties Enforcement Registry (SPER).
Contact the National Heavy Vehicle Regulator (NHVR) for:
For programmed heavy vehicle inspection bookings, or call 13 23 80.
Our customer service standards provide information on how we will handle your enquiry. There is also compliments and complaints information to help you when you lodge feedback with us.
To connect with us directly:
Get in touch via messaging or phone during our business hours.
Online servicesWe have a range of online services, including:
Please note: If you have any problems using our online services, please visit our online services help before contacting us.
Having trouble logging in online?
For help with getting an online access code or to update your email address, or call 13 23 80 during business hours.
Fake notices (for example, infringements) are sometimes sent by scammers. Find out how to check if something you have received is legitimate.
MessagingYou can for any general enquiries.
This service is available from 8am to 4.30pm, Monday to Friday (excluding public holidays).
PhoneBefore you call us, please have your identification information ready.
We will need to identify you before we can access your record and assist you. Please have details such as your driver licence number or registration number handy to ensure this process is completed as quickly as possible.
*Check with your service provider for call costs.
Call 13 23 80* | Monday to Friday from 8.00am to 4.30pm, excluding public holidays.
International callers phone +61 7 3022 6100.
Call 1800 317 389* | Monday to Friday from 8am to 4.30pm, excluding public holidays.
Call 13 QGOV (13 74 68)* | Monday to Friday from 8.00am to 4.30pm, excluding public holidays.
International callers phone +61 7 3022 6100.
Call 1800 681 636* | Report suspected issues about rogue tow truck operators.
For fines, contact Queensland Revenue Office.
For enforcement orders, contact the State Penalties Enforcement Registry (SPER).
For programmed heavy vehicle inspection bookings, message us or call 13 23 80*.
For heavy vehicle compliance enquiries and fleet inspection bookings, contact the National Heavy Vehicle Regulator (NHVR).
Call 13 19 40* | Get traffic and travel information or report an incident, hazard, pothole, signal fault, or seek assistance if you've been involved in a minor traffic incident or breakdown on a major Queensland road.
Call 13 12 30* | Information about public transport information across Queensland.
For a response within 15 working days, use our online contact form to:
Interpreter and accessibility servicesIf you need an interpreter, call the Translating and Interpreting Service on 13 14 50* (International callers phone +61 3 9268 8332) and have them contact Transport and Main Roads on 13 23 80.
If you are deaf or have a hearing or speech impairment contact us through the National Relay Service:
*Check with your service provider for call costs.
Visit us in personMany of your transactions with us can now be completed online.
Find our locations and opening hours for:
Transport and Main Roads customer service centres—for licensing and registration enquiries and services. Please check the services that are available and opening hours for the customer service centre before your visit.
Mobile customer service centres
Passenger transport offices—driver authorisations, operator accreditations, other passenger transport services and school transport.
Regional Roads Offices—road projects, contracts and tenders, traffic cameras information and other related enquiries.
MailWe aim to provide a response within 15 working days.
Driver licence address changes, surrenders, and returns
Customer Service Operations
GPO Box 5232
BRISBANE QLD 4001
Other licensing matters including driver licensing renewals and replacements
PO Box 673
FORTITUDE VALLEY QLD 4006
Vehicle and motorcycle registration payments
Customer Service Operations
GPO Box 5232
BRISBANE QLD 4001
Recreational ship registration transfers, renewals and address changes for Queensland moorings
Customer Service Operations
GPO Box 5232
BRISBANE QLD 4001
Other registration matters
PO Box 673
FORTITUDE VALLEY QLD 4006
Infringement Notices and fines
Queensland Revenue Office
GPO Box 1447
BRISBANE QLD 4001
Compliments and complaints
Department of Transport and Main Roads
GPO Box 1412
BRISBANE QLD 4001
Translink
GPO Box 50
BRISBANE QLD 4001