To help Queenslanders affected by the recent severe weather in Southern Queensland and Northern Queensland, transport and motoring natural disaster assistance may be available. Check your eligibility and apply for other natural disaster assistance. Visit Queensland Reconstruction Authority for more information about current activations.Natural disaster assistance
Our customer service standards provide information on how we will handle your enquiry. There is also compliments and complaints information to help you when you lodge feedback with us.
Report a road hazard or incident
Call 13 19 40 to report a road incident, hazard, pothole or signal fault. You can also use this number to ask for help if you've been involved in a minor traffic incident or breakdown on a major Queensland road.
Please use our Road Lookup service to confirm who owns the road, to ensure your enquiry is directed to the correct government agency.
Online services, compliments and complaintsWe have a range of services you can complete online.
You can:
You can view a complete list of the services we offer online.
Please note: If you have any problems using our online services, please visit our online services help before contacting us.
You can also lodge a complaint, send us an enquiry or provide compliments and feedback. We aim to respond to online enquiries within 15 working days.
MessagingYou can message us for any general enquiries.
This service is available from 8am to 4.30pm, Monday to Friday (excluding public holidays).
PhoneFake infringement notices are sometimes sent by scammers.
We will need to identify you before we can access your record and assist you. Please have details such as your driver licence number or registration number handy to ensure this process is completed as quickly as possible.
Call 13 23 80 | Monday to Friday from 8.00am to 4.30pm, excluding public holidays. Check with your service provider for call costs. International callers phone +61 7 3022 0001.
For all fine enquiries please contact the Queensland Revenue Office.
Call 1300 360 610 | Monday to Friday from 8am to 5pm, excluding public holidays.
Call 1800 317 389 | Monday to Friday from 8am to 4.30pm, excluding public holidays. Check with your service provider for call costs.
Call 13 QGOV (13 74 68) | Check with your service provider for call costs.
+61 7 3328 4811 | Monday to Friday from 8.30am to 4.30pm, excluding public holidays.
Call 13 19 40 | Get traffic and travel information or report an incident, hazard, pothole, signal fault, or seek assistance if you've been involved in a minor traffic incident or breakdown on a major Queensland road.
Call 13 12 30 | Public transport information for South-East Queensland, Cairns, Mackay, Toowoomba and Townsville. Visit qconnect for public transport in other areas of Queensland.
Call 1800 681 636| Report suspected issues about rogue tow truck operators.
Interpreter and accessibility servicesIf you need an interpreter, call the Translating and Interpreting Service on 13 14 50 ( tel:131450 )y (International callers phone +61 3 9268 8332) and have them contact Transport and Main Roads on 13 23 80.
If you are deaf or have a hearing or speech impairment contact us through the National Relay Service:
Visit us in personMany of your transactions with us can now be completed online.
Find our locations and opening hours for:
Transport and Main Roads customer service centres—for licensing and registration enquiries and services. Please check the services that are available and opening hours for the customer service centre before your visit.
Mobile customer service centres
Passenger transport offices—driver authorisations, operator accreditations, other passenger transport services and school transport.
Roads offices—road projects, contracts and tenders, traffic cameras information and other related enquiries.
MailWe aim to provide a response within 15 working days.
Driver licence address changes, surrenders, and returns
Customer Service Operations
GPO Box 5232
BRISBANE QLD 4001
Other licensing matters including driver licensing renewals and replacements
PO Box 625
FORTITUDE VALLEY QLD 4006
Vehicle and motorcycle registration payments
Customer Service Operations
GPO Box 5232
BRISBANE QLD 4001
Recreational ship registration transfers, renewals and address changes for Queensland moorings
Customer Service Operations
GPO Box 5232
BRISBANE QLD 4001
Other registration matters
PO Box 625
FORTITUDE VALLEY QLD 4006
Infringement notices and fines
PO Box 525
FORTITUDE VALLEY QLD 4006
Compliments and complaints
Department of Transport and Main Roads
GPO Box 1412
BRISBANE QLD 4001
Translink
GPO Box 50
BRISBANE QLD 4001
Aircare
Aviation services
Cycling
Disability access (public transport)
Driver authorisation
Freight
Intelligent Access Program
Integrated Development Assessment System
Operator accreditation
Personalised plates
Personalised Transport Industry
Ports
Public transport – South-East Queensland, Cairns and Mackay (Translink)
Public transport – qconnect
Q-RIDE registered service provider accreditation
Rail System Development
Rail System Management
Rail Safety Policy Unit
Road safety advisors
School transport
Taxi security cameras
Taxi subsidy scheme
Transport Talk
