Site navigation
 
Department of Transport and Main Roads

Contact us

Our customer service standards provide information on how we will handle your enquiry. There is also compliments and complaints information to help you when you lodge feedback with us.

TransLink logo
  • Looking for public transport information?
  • Provide feedback, compliments or complaints about public transport, including bus or train services and booked hire service licences by contacting Translink.

Report a road hazard or incident

Call 13 19 40 to report a road incident, hazard, pothole or signal fault. You can also use this number to ask for help if you've been involved in a minor traffic incident or breakdown on a major Queensland road.

Before contacting us about a road

Please use our Road Lookup service to confirm who owns the road, to ensure your enquiry is directed to the correct government agency.

Online services, compliments and complaints

We have a range of services you can complete online.

You can:

You can view a complete list of the services we offer online.

Please note: If you have any problems using our online services, please visit our online services help before contacting us.

You can also lodge a complaint, send us an enquiry or provide compliments and feedback. We aim to respond to online enquiries within 15 working days.

Speech bubbleMessaging

You can message us for any general enquiries.

This service is available from 8am to 4.30pm, Monday to Friday (excluding public holidays).

Phone

Before you call us have your identification information ready

We will need to identify you before we can access your record and assist you. Please have details such as your driver licence number or registration number handy to ensure this process is completed as quickly as possible.

Registration and licensing, online services, book a driving test, book a vehicle inspection enquiries

Call 13 23 80 | Monday to Friday from 8.00am to 4.30pm, excluding public holidays. Check with your service provider for call costs.

International callers phone +61 7 3022 6100.

Digital Licence app enquiries and troubleshooting

Call 1800 317 389 | Monday to Friday from 8am to 4.30pm, excluding public holidays. Check with your service provider for call costs.

General enquiries

Call 13 QGOV (13 74 68) | Check with your service provider for call costs.

International callers phone +61 7 3022 6100 | Monday to Friday from 8.30am to 4.30pm, excluding public holidays.

Traffic updates, road conditions and reporting a hazard

Call 13 19 40 | Get traffic and travel information or report an incident, hazard, pothole, signal fault, or seek assistance if you've been involved in a minor traffic incident or breakdown on a major Queensland road.

Translink bus, ferry, train and tram information

Call 13 12 30 | Public transport information for South-East Queensland, Cairns, Mackay, Toowoomba and Townsville. Visit qconnect for public transport in other areas of Queensland.

Tow truck complaint hotline

Call 1800 681 636 | Report suspected issues about rogue tow truck operators.

Interpreter and accessibility services

If you need an interpreter, call the Translating and Interpreting Service on 13 14 50 ( tel:131450 )y (International callers phone +61 3 9268 8332) and have them contact Transport and Main Roads on 13 23 80.

If you are deaf or have a hearing or speech impairment contact us through the National Relay Service:

  • TTY users phone 13 36 77, then ask for 13 23 80.
  • Speak-and-listen users phone 1300 555 727, then ask for 13 23 80.
  • Internet relay users connect to the National Relay Service and then ask for 13 23 80.

Visit us in person

Many of your transactions with us can now be completed online.

Find our locations and opening hours for:

Transport and Main Roads customer service centres—for licensing and registration enquiries and services. Please check the services that are available and opening hours for the customer service centre before your visit.

Mobile customer service centres

Passenger transport offices—driver authorisations, operator accreditations, other passenger transport services and school transport.

Regional Roads Offices—road projects, contracts and tenders, traffic cameras information and other related enquiries.

Mail

We aim to provide a response within 15 working days.

Licensing

Driver licence address changes, surrenders, and returns
Customer Service Operations
GPO Box 5232
BRISBANE QLD 4001

Other licensing matters including driver licensing renewals and replacements
PO Box 625
FORTITUDE VALLEY QLD 4006

Registration

Vehicle and motorcycle registration payments
Customer Service Operations
GPO Box 5232
BRISBANE QLD 4001

Recreational ship registration transfers, renewals and address changes for Queensland moorings
Customer Service Operations
GPO Box 5232
BRISBANE QLD 4001

Other registration matters
PO Box 625
FORTITUDE VALLEY QLD 4006

Fines

Infringement notices and fines
PO Box 525
FORTITUDE VALLEY QLD 4006

Feedback

Compliments and complaints
Department of Transport and Main Roads
GPO Box 1412
BRISBANE QLD 4001

Public transport

Translink
GPO Box 50
BRISBANE QLD 4001

 

 

Specific area of interest

Aircare
Aviation services
Cycling
Disability access (public transport)
Driver authorisation
Freight
Intelligent Access Program
Integrated Development Assessment System
Operator accreditation
Personalised plates
Personalised Transport Industry
Ports
Public transport – South-East Queensland, Cairns and Mackay (Translink)
Public transport – qconnect
Q-RIDE registered service provider accreditation
Rail System Development
Rail System Management
Rail Safety Policy Unit
Road safety advisors
School transport
Taxi security cameras
Taxi subsidy scheme
Transport Talk

Last updated 20 February 2024