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Provide anti-racism training for all staff, including what it is, and how to prevent and respond to it.
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Transport and Main Roads
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Complete
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TMR mandate that all employees must undertake Online Accessibility and Inclusion Training on an annual basis.
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TMR supports and co-facilitates delivery of Creating Respectful Workplaces training (MATE Bystander Program) addressing racism, discrimination, diversity and inclusion. It is promoted to employees and is available on request. The training content includes:
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where does workplace culture come from?
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personal leadership
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what is a bystander?
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the barriers for bystanders
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respectfully challenging problematic behaviours
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showing support
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demonstrating accountability
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contributing to a safe and respectful workplace.
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The Customer Services Branch (CSB) Accessibility and Inclusion (A&I) interest group provides a platform to discuss a broad range of accessibility and inclusion topics.
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Multiple presentations about multicultural awareness raising and cultural sensitivity topics with interactive engagement from attendees (between 75 to over 100 monthly), some of these include: March 2022 – Casual racism delivered by a First Nations employee February 2023 - Motivating Action
through Empowerment (MATE Bystander) with a specific focus on racism.
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Uplift the cultural capability of agency staff, to help them better understand their culturally and linguistically diverse colleagues and customers.
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Transport and Main Roads
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On track
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TMR mandates that all employees must undertake Online Accessibility and Inclusion Training on an annual basis.
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Customers First Initiatives Training (CFIT) builds employee awareness on the values, behaviours and mindset that enables individuals and teams to put customers at the centre of everything they do. The training focuses on the diversity of TMR's customers, their wide-ranging needs and expectations, and
how to identify, understand and tailor customer experiences to meet and exceed specific and unique customer requirements. Over 550 employees have been trained in CFIT
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The CSB Accessibility and Inclusion (A&I) interest group is a safe and inclusive platform for employees across TMR. Multiple presentations have been regarding CALD with interactive engagement from attendees (between 75 to over 100 monthly), some of these include:
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March 2022 – Casual racism delivered by a First Nations employee
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March 2022 – Allyship
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May 2022 - Community Driver Licensing Program (directly supports CALD communities)
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June 2022 - Developing CALD communications for Increased Penalties campaign
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December 2023 – an A/Executive Director, Natasha Morton (CALD background) hosted a Migrant Panel with three CALD staff members discussing stories of migration, busting myths, and opening the floor to safe conversations. Approximately 75 staff attended.
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January 2023 – Accessible communications (focus on plain and Easy Read English)
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March 2023 – Multicultural Australia employment pathways.
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To celebrate Multicultural Queensland month, a Viva Engage campaign was delivered, sharing stories of TMR's diverse employees
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In the CSB, we are researching opportunities to accredit frontline multilingual (including Auslan) staff to become certified as a Community Language Aides (CLA). CSB recognise the value in creating a pathway in becoming a CLA certified practitioner
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In February 2023, the CSB A&I program surveyed staff to build a baseline of knowledge on languages spoken. Over 60 frontline staff speak over 40 languages.
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Senior Executives provide clear messages affirming the agency’s commitment to zero-tolerance to racism and discrimination and encouraging anti-racism initiatives in their agency.
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Transport and Main Roads
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Complete
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We have an established team of Executive Champions who visibly lead in affirming zero tolerance of racism and discrimination.
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The Executive Champion for Inclusion and Diversity has two messages annually that are designed to educate, inform and build inclusive behaviours. Visible support is demonstrated in communication campaigns in Harmony Week, Refugee Week, Multicultural Month and other days of cultural significance.
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We monitor the impact of these messages and there has been an increase of 2% of employees viewing messaging, responding with a 'like' and/or comment from 2022 to 2023.
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The Acting Director-General Roadshows is a program in being visibly present to provide a personal update about TMR and building the connection towards building OneTMR family. This connects all employees regionally and in Brisbane. The attendances and participation from employees has steadily increased
to be now at 71% of employees joining either in person or online between 2022–2023.
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Review agency policies and practices to eliminate systemic discrimination.
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Transport and Main Roads
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Complete
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Reviewed all 41 of the Human Resources (HR) policies and procedures to reflect the changes in the Public Sector Act 2022 relating to equity, diversity, respect and inclusion obligations.
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The policies and procedures are accessible to employees via the HR intranet site.
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The policies and procedures do not contain any provisions which allow for differential treatment of employees from culturally and linguistically diverse backgrounds.
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Each policy and procedure includes a ‘raising concerns’ section which encourages users to provide feedback on the policy/procedure.
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During the reporting period, the HR Governance and Policy team did not receive feedback or complaints relating to any policies or procedures containing discriminatory practices.
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In CSB, is committed to building a workplace that embraces and values inclusiveness and accessibility. To achieve this, the CSB Accessibility and Inclusion (A&I) Program was established. Through a prioritised program of work, significant accessible and inclusive change is implemented across the
branch.
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Multiple aspects of the program focus on reviewing and improving processes and practices that create system discrimination, some of these initiatives include:
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review of the Practical Driving Test experience to be more accessible and inclusive
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creating inclusive employment pathways
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running numerous pilots and trials such as exploring opportunities to have our frontline multilingual (including Auslan) staff certified as Community Language Aides
- developing a branch level First Nations Action Plan.
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Promote education, training and resources addressing systemic issues of racism, discrimination, diversity and inclusion.
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Transport and Main Roads
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On track
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The CFIT builds staff awareness around the values, behaviours and mindset that enable individuals and teams to put all customers at the centre of everything they do. The training focuses on the diversity of TMR's customers, their wide-ranging needs and expectations, and how to identify, understand and
tailor customer experiences to meet and exceed specific and unique customer requirements. Over 550 TMR staff have been trained in CFIT.
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CEB provides ethical customer research guidance and support, with further information available on TMR's Customer Research Portal which is housed on TMR's Customer Experience Hub. The hub is owned by CEB.
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In February 2023, a mandatory online training module, Accessibility and Inclusion was rolled out to all employees. The module is based around a series of narrated stories from diverse characters, including two characters from culturally and linguistically diverse backgrounds. During the course participants
learn how the experiences of TMR customers and employees can be positively impacted when accessibility is well-considered and actioned. The module includes information on providing interpreters and translated information for non-English speaking customers. TMR staff are required to complete the training
annually up to the end of 2025.
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The Learning and Development Developmental Inclusion and Diversity Pillar with over 10,000 programs, courses, resources, videos and information on inclusion, diversity, cultural sensitivity and racism has increased the number of employees completing online training from 2022 of 31% to 47% in 2023.
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Mandatory course completion rates for Australian Human Rights and Access and Inclusion is 93% in 2023.
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Build and strengthen partnerships with those committed to combatting racism and discrimination, such as the Diversity Council of Australia, the Australian Race Commissioner, and the Queensland Human Rights Commission.
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Transport and Main Roads
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Complete
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TMR have recently joined the Diversity Council of Australia as a corporate member.
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TMR has ongoing partnerships with Multicultural Australia, Refugee Council of Australia, Access Community Services and Community Support, Brisbane and Engineers Australia who support the employment of migrant engineers.
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