Skip links and keyboard navigation

Tow trucks

The Tow Truck Act 1973 was established to assist in the management of, and set standards for, the crash related towing industry within regulated areas.

The Act provides for the licensing/certification of:

The main purpose of licensing/certifying tow truck licence holders and drivers (including assistants) is to regulate and control the towing of damaged vehicles from the scene of an incident and subsequent handling and storage of those vehicles. The scheme does not regulate vehicle breakdown towing, trade towing or towing from private property.

Regulated areas

The tow truck licensing scheme operates in the following regulated areas:

  1. The Shires of - Beaudesert, Boonah, Caboolture, Esk, Gatton, Kilcoy, Laidley, Maroochy, Noosa, Pine Rivers and Redland.
  2. The Cities of - Brisbane, Bundaberg, Cairns, Caloundra, Gold Coast, Hervey Bay, Ipswich, Logan, Mackay, Maryborough, Redcliffe, Rockhampton and Toowoomba.
  3. The areas made up of the parishes of:
    1. Clement and Hinchinbrook in the county of Gray
    2. Beor, Bohle, Coonambelah, Ettrick, Halifax, Hervey, Lansdowne, Magnetic, Margenta, Rokeby, Ross, Stuart and Wyoming in the county of Elphinstone.

Note: For the purpose of the scheme the above pre 15 March 2008 local government areas (pre-amalgamation) are taken as the current regulated areas.

Maximum regulated towing charges

Schedule 3 of the Tow Truck Regulation 2009, provides the maximum charges that apply to towing in regulated areas.

The maximum regulated towing fees are:

  • $337.15—for the first 50km
  • $6.70—for each kilometre over 50km.

Legislation

The Tow Truck Act 1973 provides for:

  • licences
  • certificates
  • authorities and permits
  • cancellation and suspension of authorities
  • record keeping
  • offences.

The Tow Truck Regulation 2009 provides for:

  • obligations of an approval holder
  • records/towing authorities
  • storage requirements
  • tow truck specifications
  • maximum towing charges
  • tow truck regulated areas
  • approval holders conduct, at scene of an accident/incident.

The Tow Truck Act 1973 and the Tow Truck Regulation 2009 legislation can be found on the Office of the Queensland Parliamentary Counsel website.

Towing industry investigation

The Queensland Government has announced an independent investigation into the removal of parked vehicles from publicly accessible private car parks and roads by tow truck operators.

Tow truck hotline

Ring 1800 681 636 to provide the department with information about tow truck operator towing practices. 

Hot spot areas

View a map showing the number of complaints received by members of the public to the departments Tow Truck Complaints hotline between 8 May 2017 and 19 May 2017. Results have been grouped at the suburb level.

Last updated
26 June 2017