Accessibility and Inclusion Plan 2023–2024

 

Video transcript

The Department of Transport and Main Roads Accessibility and Inclusion Plan 2023 to 2024, Moving together.

The TMR Accessibility and Inclusion Plan 2023 to 2024 was developed to outline the practical actions TMR will take over the next 2 years to deliver our vision. To develop the plan we looked at best practice, research, data and analysis, international accessibility and inclusion reporting frameworks, key indicators of success, and we engaged our customers, partners and staff.

This plan outlines 27 actions across 3 key pillars; one strategy, 2 culture and 3 process. We will report our progress on the plan actions, and in 2024, we will develop an updated plan based on key learnings, co-design activities and emerging trends.

This plan is available in the following accessible formats HTML, Word, PDF and video. A message from the Director-General Neill Scales OBE.

As the Director-General of the Department of Transport of Main Roads I am pleased to present the first TMR Accessibility and Inclusion Plan 2023 to 2024, also referred to as Moving together.

This plan sits under our Accessibility and Inclusion Strategy, which outlines our commitment to becoming a leader in the provision of accessible transport, products, services, information and infrastructure, as well as workplaces and work practices.

We are already delivering on a number of initiatives to support our accessibility and inclusion journey, and this plan outlines our key areas of focus for the 2023 to 2024 period.

We believe accessibility is about being able to use the full range of services and products.

For example, asking the question, “Can I get on the bus?” While inclusion is feeling confident and safe when accessing services and products.

For example, asking, “Do I feel welcome on the bus?” These 2 elements are critical to delivering our vision of a single integrated transport network accessible to everyone.

And when we say everyone, we really mean everyone.

People from all backgrounds, no matter their age, race, gender, sexual orientation, or abilities.

TMR advocates that all people have the right to be treated equally, and we embody our accessibility and inclusion principles everyday.

One design with me, 2 make me feel welcome and independent, 3 listen and improve and four inclusion is our culture.

Actions in the Plan. Strategy Section. Subsection Leadership Commitment.

Action 1: Key performance indicators - develop and embed a set of accessibility and inclusion key performance indicators into executive and senior managers performance agreements. To be delivered 2023 quarter one.

Action 2. Leader training. Develop and conduct annual training for all executive and senior managers around cultural awareness, inclusive mindsets and development opportunities relating to accessibility and inclusion. To be delivered 2023 quarter 2.

Action 3. Leader Toolkit. Develop a guide or toolkit for executive and senior managers to consider accessibility and inclusion within their everyday roles. To be delivered 2023 quarter 4.

Action 4. Leader Champions. Empower and build engagement activities of the Champion of Accessibility and Champion of Inclusion and Diversity Leaders. To be delivered 2024 quarter 4.

Subsection Planning and Policy.

Action 5. Policy. Develop a TMR Accessibility and Inclusion Policy. To be delivered 2024 quarter 4.

Action 6. Change Plan. Develop an internal TMR Accessibility and Inclusion Change Plan. To be delivered 2023 quarter two.

Action 7. Access and Inclusion Index. Conduct evaluation and benchmarking of TMR against the Australian Network on Disability Access and Inclusion Index every 18 months. To be delivered 2024 quarter 4.

Action 8. Surveys. Conduct the Accessibility and Inclusion Survey for employees, customers and partners every 18 months. To be delivered 2024 quarter 4.

Culture Section. Customer Experience Subsection.

Action 9. Social Change Media Campaign. Develop and deliver a multi-year social change media campaign focused on improving the public transport experience for vulnerable users. To be delivered 2024 quarter 4.

Action 10. Communication channels. Evaluate TMR communication channels against accessibility and inclusion standards and best practice research to develop a prioritized plan to improve communications over a 3, 5 and 8 plus year time frame. To be delivered 2024 quarter 4.

Action 11. Customer Engagement. Increase the diversity of customers participating in TMR customer consultation, user testing and co-design activities. To be delivered 2024 quarter 4.

Action 12. Customer initiatives. Conduct a series of customer trials and pilots focused on accessibility and inclusion innovations. To be delivered 2024 quarter 4.

Action 13. Customer research. Conduct a range of customer research focused on accessibility and inclusion. To be delivered 2024 quarter 4.

Action 14. Customer premises. Conduct ongoing review of the accessibility and inclusiveness of TMR customer premises and make improvements. To be delivered 2024 quarter 4.

Employee Lifecycle subsection.

Action 15. Employee Workplaces. Conduct ongoing review of the accessibility and inclusiveness of TMR workplaces and make improvements. To be delivered 2024 quarter 4.

Action 16. Recruitment practices. Review recruitment practices and develop resources and tools to improve accessibility and inclusiveness of recruitment. To be delivered 2024 quarter 4.

Action 17. Entry Pathways. Establish entry pathways for people who have been traditionally disadvantaged when accessing meaningful employment. To be delivered 2024 quarter 4.

Action 18. Training. Refresh and deliver annual mandatory training to all TMR staff around legislation, standards and guidelines relating to accessibility and inclusion. To be delivered 2023 quarter 2.

Action 19. Communications training. Develop and deliver accessible communications training to communications and general staff across the department. To be delivered 2024 quarter 4.

Action 20. Employee networks. Engage members of the Accessibility and Inclusion Advocacy Network, Gender Equity Group, Pride Network, and Indigenous Employee Network through new engagement activities and initiatives. To be delivered 2024 quarter 4.

Process section. Design Subsection.

Action 21. Design Guide. Develop a guide around Universal Design and co-design for staff and delivery partners. To be delivered 2023 quarter one.

Action 22. Micro accessible Infrastructure. Deliver a series of videos explaining the use and design of accessible micro infrastructure to staff and delivery partners. To be delivered 2023 quarter 4.

Action 23. Communication guidelines. Develop accessible and inclusive communication guidelines to staff and delivery partners. To be delivered 2023 quarter one.

Action 24. Technical Resources Portal. Develop a portal of key accessibility and Inclusion technical resources for staff and delivery partners. To be delivered 2023 quarter one.

Practices subsection.

Action 25. Project Management Practices. Embed accessibility and inclusion principles and practices into the stages of program and project lifecycle. To be delivered 2023 quarter one.

Action 26. Finance and procurement. Review and develop accessibility and inclusion criteria to be included within finance and procurement documentation. To be delivered 2023 quarter 4.

Action 27. Information Communication Technology. Conduct an accessibility audit of TMR Information Communication Technology (software and hardware) and develop a prioritized plan to improve accessibility over a 3, 5 and 8 plus year timeframe. To be delivered 2024 quarter 4.

This concludes the Accessibility and Inclusion Plan 2023 to 2024.

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[Authorised by the Queensland Government, William Street, Brisbane.]