How do I access information?

The Department of Transport and Main Roads is committed to promoting open and transparent access to information about its services and operations.

Our website, along with the Transport and Motoring section of the Queensland Government website, offers a wide range of publications and resources that outline our services and activities. Many of these materials are accessible through our publication scheme which serves as a directory to help users easily find key information routinely published by the department.

What if I can’t find the information I need?

While we endeavour to make a wide range of information readily available to the community, there may be instances where the specific information you require is not accessible through our publication scheme or by contacting the department directly. In such cases, you may consider submitting an access application under the Right to Information Act 2009 (Qld) (RTI Act) which provides a formal process for requesting access to documents held by government agencies.

Access applications under the RTI Act can be submitted using the e-RTI online form.

Please note, if your request does not relate to your personal information, an application fee must be paid before your application can be processed. Additional charges may also apply for the time spent processing the application and for providing access to documents.

Before lodging an application, you may wish to contact our RTI team to discuss the information you are seeking by sending them an email at [email protected].

Accessing registration and/or licencing information?

Following Machinery of Government changes implemented by the Queensland Government on 1 July 2025, responsibility for registration and licencing records has been transferred to the Department of Customer Services, Open Data and Small and Family Business.

You can find out about a Queensland driver licence or vehicle registration in one of these ways:

• Contact the Department of Customer Services, Open Data and Small and Family Business directly via email at: [email protected].
• Lodge a formal application under the RTI Act by selecting the Department of Customer Services, Open Data and Small and Family Business from the drop-down menu on the e-RTI online form.

Can I amend documents containing my personal information?

Under the RTI Act, individuals may apply to amend documents containing their personal information if the information is inaccurate, incomplete, out of date or misleading.

However, before submitting a formal application under the RTI Act, please contact us to discuss your options as we have a general obligation under the Queensland Privacy Principles in the Information Privacy Act 2009 (Qld) to allow individuals to correct their personal information.

If you wish to lodge a formal request to amend your personal information, please complete the Information Privacy Personal Information Amendment Application form.