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About operator accreditations

Under section 12(1) of the Transport Operations (Passenger Transport) Act 1994 an operator of a public passenger service of a particular kind must attain and maintain operator accreditation to provide a service of that kind in Queensland.

A public passenger service is a service for the carriage of passengers if:

  • the service is provided for fare or other consideration, or
  • the service is provided in the course of a trade or business, or
  • the service is a community or courtesy transport service.

The purpose of operator accreditation is to encourage the high quality operation of public passenger services and hold service operators accountable for complying with appropriate standards and legislative responsibilities.

There are different categories of operator accreditation. These include:

  • urban scheduled services
  • minor scheduled services
  • school scheduled services
  • long-distance scheduled services
  • general services (includes charter bus, tourist, accommodation transfer, tourist transfer, unscheduled long distance passenger services, and passenger transport services not falling into another category
  • motorcycle tourist services
  • community services
  • courtesy services.

To obtain operator accreditation you must complete the necessary training requirements. This is a requirement under Section 19 of the Transport Operations (Passenger Transport) Standard 2010. Refer to our Training requirements page.

Information bulletins and application forms outline the requirements and application process for operator accreditation and are available for download.

Various legislative requirements are or may be relevant to holders of operator accreditation.

For more information contact your local Passenger transport offices.

Last updated
21 January 2020