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Department of Transport and Main Roads

Guidelines for Developing Incident Management Plans

Incident Management Planning

What is it?

Incident management planning involves developing a plan in writing, training staff in incident procedures, keeping good records, reviewing your response after an incident, and clearly identifying whose responsibility it is to take certain actions if an incident actually happens.

Why is it important?

Incident management planning is everything your business does to prepare for potential disruptive or damaging incidents such as a fire, assault or threat against a driver, or a medical emergency.

What are my obligations?

Under Section 34 of the Transport Operations (Passenger Transport) Standard 2010, an accredited operator of a public passenger service is required to have and comply with an Incident Management Plan and must complete an Incident Report within 24 hours of the occurrence of an incident.


Information bulletins have been developed to provide guidelines and outline the requirements of incident management plans.

PT221 – Incident Management Plan 
PT222 – Guidelines for developing an Incident Management Plan

Resources for bus operators

Transport and Main Road’s Emergency Management and Transport Security Unit have also worked with operators and industry, including the Queensland Bus Industry Council, to develop supporting documents specific to bus operators who may like assistance with the development of their Incident Management Plans.

Bus incident management planning: Guidelines
Bus incident management planning risk matrix 
Bus incident management planning checklist 
Bus incident management planning: Sample templates 
Incident management plan (operator template 1)
Incident management plan (operator template 2)

Last updated 26 November 2019