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Booked hire service licence

From 1 October 2017, a booked hire service licence is being introduced to ensure that services using booked hire vehicles are safe and licence holders are suitable.

From 15 January 2018 all vehicles providing booked hire services in Queensland (except limousines) must hold a booked hire service licence.

Check your eligibility for a booked hire service licence

Vehicle requirements

Your vehicle must:

  • be a passenger vehicle (or utility with a maximum 4.5t gross vehicle mass) with no more than 12 seats including the driver
  • be registered in Queensland with the appropriate purpose of use
  • have a current certificate of inspection, unless exempt
  • have the correct compulsory third party insurance class: new Class 26 or Class 4, 10A or 11.

It’s important to remember that your vehicle must display the appropriate booked hire service identification sign.

Passenger transport history

The department will verify the transport history of everyone on the application. Your application may take several weeks to be assessed. All vehicles providing booked hire services must hold a booked hire service licence from 15 January 2018. We encourage booked hire service operators to submit their booked hire service licence application early to avoid any delays.  

Your application may be refused if:

  • you had a taxi, limousine or booked hire service licence cancelled or suspended within the previous year, or
  • have committed an offence relating to providing a taxi service or booked hire service within the previous year.

Apply for a booked hire service licence

There are a number of ways you can apply for a booked hire service licence.


If you are an individual or a company with an Australian Company Number and you are a Department of Transport and Main Roads customer with a valid customer reference number you can apply online.

In person

You can apply in person at one of our customer service centres

More information

Last updated
20 October 2017