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Booked hire service licence

The booked hire service licence is a new annual licence that is non-transferable. The booked hire service licence ensures all vehicles providing a booked hire service are suitable and safe.

If you provide a booked hire service to customers in a vehicle (excluding taxis and limousines), you need a booked hire service licence.

From 15 January 2018, fines and sanctions will apply to drivers, operators and booking entities if you do not hold a current booked hire service licence by this date.

Check your eligibility for a booked hire service licence

Vehicle requirements

Your vehicle must:

  • be a passenger vehicle (or utility with a maximum 4.5t gross vehicle mass) with no more than 12 seats including the driver
  • be registered in Queensland with the appropriate purpose of use
  • have a current certificate of inspection, unless exempt
  • have the correct compulsory third party insurance class: new Class 26 or Class 4, 10A or 11.

It’s important to remember that your vehicle must display the appropriate booked hire service identification sign.

Passenger transport history

The department will verify the transport history of everyone on the application.  

Your application may be refused if:

  • you had a taxi, limousine or booked hire service licence cancelled or suspended within the previous year, or
  • have committed an offence relating to providing a taxi service or booked hire service within the previous year.

Apply for a booked hire service licence

There are a number of ways you can apply for a booked hire service licence.

Please note: Applications can take up to 5 business days to be processed.

Online

You can apply online if you are an individual or a company with an Australian Company Number, you have a Department of Transport and Main Roads customer reference number, and a current certificate of inspection recorded.

In person

You can apply in person at one of our customer service centres

More information

Fines and sanctions

Drivers

From 15 January it is illegal to provide a booked hire service without an approved booked hire service licence. You can be fined up to 160 penalty units ($20,184) for a first offence and up to 320 penalty units ($40,368) for a second or subsequent offence.

Drivers can also have their driver licence suspended for one month if they have committed three relevant transport offences in a three year period.

Operators

From 15 January it is an offence to operate a booked hire service without a booked hire service licence. You can be fined up to 160 penalty units ($20,184) for a first offence, 320 penalty units ($40,368) for a second offence, and 2400 penalty units ($302,760) for the third or subsequent offence.

Authorised booking entities

From 15 January it is an offence to issue jobs to drivers who are driving a vehicle without a current booked hire service licence. You can be fined up to 160 penalty units ($20,184) for the first offence, 320 penalty units ($40,368) for a second offence, and 2400 penalty units ($302,760) for the third or subsequent offence.

You can check the status of an approved booked hire service licences in the Personalised Transport Public Register.

 

 

Last updated
03 January 2018