Information for ride-booking drivers and operators

The personalised transport framework provides choice for customers, while ensuring safety, accessibility, affordability and accountability for everyone.

Read more about the framework for the personalised transport industry and how it strengthens ride-booking customer safety standards and increases transparency for passenger fares.

Helpful information for ride-booking operators and drivers

• Understanding the difference between a Booking Entity Authorisation (BEA) and a Booked hire service licence (BHSL)

Authorisations and safety

• Application requirements for booking entity authorisation
• Booked hire service licence (BHSL)
• Data keeping and reporting requirements
• Safety management framework and safety duty obligations for road-based public passenger services
• Driver disaffiliation
• Child restraints
• Vehicle and driver safety

Driver requirements

• New driver training requirements
• Pick up and drop off areas

Vehicle requirements

• Signage requirements for ride-booking vehicles
• Personalised transport vehicle security cameras
• Annual Certificate of Inspection
• Vehicle requirements for a booked hire service licence

Requirements to provide a booked hire service in Queensland

To provide a ride-booking service you will need to hold driver authorisation—the same as that held by taxi drivers. You must:

• hold a current open or restricted Australian Driver Licence. You can't provide a booked hire service if you, at the time of application, currently hold a provisional or probationary licence
• have held an Australian Driver Licence (open, restricted, provisional or probationary) for 12 months
• ensure your vehicle is appropriately registered, roadworthy and has Compulsory Third Party (CTP) insurance
• ensure the booked-hire vehicle has a certificate of inspection (COI), unless exempt
• carry a copy of the booked hire service licence (BHSL) for the vehicle. This may be in either printed or in an electronic format (for example, on a smart phone) but must be presentable at all times
• display a sign in the rear window to identify the vehicle as a ride-booking vehicle
• provide an estimate of the fare before the journey commences or agree to the fare with the customer up front
• provide an itemised receipt of the fare if requested by a customer.

Checking currency and class of driver authorisation

The driver authorisation public register is a free online service that allows the currency and classes of driver authorisation to be checked.

The register does not contain any personal information and only confirms the currency and classes of a driver authorisation number.