Written notice requirements for personalised transport operators and drivers

Operators of taxi or booked hire services must provide their drivers with a written notice that includes details of the relevant service licence for that vehicle.

The written notice must include:

• Taxis—the vehicle registration number and make, seating capacity and wheelchair capacity (if applicable), any licence conditions and a description of the relevant taxi service area (this may be a map).
• Limousines and special purpose limousines—the vehicle registration number and make, seating capacity and wheelchair capacity (if applicable) and any licence conditions.
• Ride-booking services—the vehicle registration number and any licence conditions.

Drivers must produce the written notice for inspection when requested.

Taxi drivers can access the description of their service areas maps through their authorised booking entity handbook or the service area maps page.

Note: drivers have a separate requirement to also carry evidence of their Driver Authorisation. Taxi drivers must also display their Authorised Driver—Booked Hire and Taxi Display Card in prescribed taxi service areas.

Written notice format

The notice may be given to the driver electronically or produced electronically. For example, the driver may keep an electronic version of the notice on a mobile device. An electronic display of the notice via the vehicle dispatch system is also acceptable.

Driver and operator obligations

• Drivers—the written notice must be produced for inspection if requested by an authorised Department of Transport and Main Roads (TMR) officer. If you can't produce the notice you may be fined up to 20 penalty units or $3,096.
• Operators—must provide the written notice to each driver of the vehicle. Failure to do this carries a fine of up to 40 penalty units or $6,192.

Fee increase

On 1 July 2023 our fees and charges increased by 3.4% in line with the government's indexation policy.