Personalised transport fatigue management

Under the Safety Management Framework, managing driver fatigue to ensure services are provided safely is a shared obligation for everyone who plays a role in delivering personalised transport services. Similarly, drivers of personalised transport vehicles must not drive while fatigued.

People involved in providing a road-based public passenger service have clearly defined safety duties, as set out in Chapter 6A of the Transport Operations Passenger Transport Act 1994. These duties vary depending on the person’s role in the industry and their level of influence and control, but are all aimed at keeping people safe and reducing risks.

Learn more about safety duties and duty holders for road-based public passenger services.

Authorised booking entities and taxi operators for booked hire services provided using a taxi or a taxi service, are also required to monitor, record and report information about driver fatigue.

More information about recording and reporting driver fatigue information is available on the personalised transport industry data keeping and reporting page.

Safety duty offences and penalties

Entities must comply with their safety duties, any safety management plan requirements, audit notices and directions to comply. Learn more about safety duty offences and penalties that apply.

Audits

We can audit a duty holder to assess compliance with relevant transport legislation in relation to providing the service or a motor vehicle used to provide the service, and to verify information given to the department.

Fee increase

On 1 July 2026 our fees and charges increased by 3.4% in line with the government's indexation policy.