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Personalised transport industry reforms - stage 3

Significant reforms have been implemented since August 2016 when the government announced reforms to introduce ride-booking services across the state.

Implementation is now in Stage 3 of the reforms, which involves the following elements:

  • developing an evaluation and monitoring framework
  • delivering on Parliamentary commitments
  • establishing a Personalised Transport Ombudsman.

Development of evaluation and monitoring framework

Stage 3 of the reform involves the ongoing monitoring and evaluation of the previous measures introduced to ensure the framework delivers the best outcomes for customers and industry.

The framework will use data from industry and customers, and data that TMR holds to monitor how the reforms are tracking from the perspective of customers, industry and government.

The monitoring and evaluation framework will allow any issues from the reform to be identified and for the framework to be adapted.

How can you get involved in this process?

We will continue to work with industry and gather feedback as the industry adapts to changes.

We plan on engaging with industry in early 2019. 

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Four key reform areas

Delivery of Parliamentary Committee Commitments

As part of the outcomes from the former Public Works and Utilities Committee of the Queensland Parliament, the Queensland Government recommended reviews of the following 3 areas of the reform:

  • Review of driver working conditions for bailment agreements
  • Review of driver and passenger safety
  • Review of new CTP insurance class 26 category.

These reviews will be completed in the next 18 months and provided to government for consideration.

Establishment of a Personalised Transport Ombudsman

The former Public Works and Utilities Committee of the Queensland Parliament recommended establishing an ombudsman to provide a complaints resolution service for the industry including customers, driver and other parties. Government supported this recommendation.

We are currently developing the arrangements to establish the ombudsman. This has included consultation with the Personalised Transport Industry Reference Group.

More information

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Last updated
05 March 2019