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Personalised transport industry reforms - stage 3

Significant reforms have been implemented since August 2016 when the government announced reforms to introduce ride-booking services across the state.

Implementation is now in Stage 3 of the reforms, which involves the following elements:

  • developing an evaluation and monitoring framework
  • delivering on Parliamentary commitments
  • establishing a Personalised Transport Ombudsman.

Development of evaluation and monitoring framework

Stage 3 of the reform involves the ongoing monitoring and evaluation of the previous measures introduced to ensure the framework delivers the best outcomes for customers and industry.

The framework will use data from industry and customers, and data that TMR holds to monitor how the reforms are tracking from the perspective of customers, industry and government.

The monitoring and evaluation framework will allow any issues from the reform to be identified and for the framework to be adapted.

How can you get involved in this process?

In May 2019, the Personalised Transport Industry Reference Group was reconvened and will meet throughout the year. The reference group consists of representatives from the taxi, limousine and ride-booking industries as well as disability and driver advocacy groups. 

The reference group will provide input and advice on issues and reviews relating to the monitoring and evaluation of the personalised transport reform framework during Stage 3.

TMR will continue to work with industry and gather feedback as the industry adapts to changes. 

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Four key reform areas

Delivery of Parliamentary Committee Commitments

As part of the outcomes from the former Public Works and Utilities Committee of the Queensland Parliament, the Queensland Government recommended reviews of the following 3 areas of the reform:

  • Review of driver working conditions
  • Review of driver and passenger safety
  • Review of new CTP insurance class 26 category.

These reviews are due for completion later this year and will be provided to government for consideration.

Establishment of a Personalised Transport Ombudsman

The Personalised Transport Ombudsman Bill 2019 passed through the Queensland Parliament on September 3, 2019, setting the pathway for the establishment of a dedicated industry ombudsman.

TMR will work to establish the office of the Ombudsman, with an appointment expected in early 2020.

More information

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Last updated
21 January 2020