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TMR's Customer Value Proposition

TMR’s Customer Value Proposition was researched, co-designed and tested with our customers, our stakeholders and our people. It summarises what our customers have told us is important in their dealings with TMR and the transport network. 

Customers have told us they want customer care that is respectful and responsive, a user experience that is affordable and efficient and information that is timely and accurate.

Customer experience

Our Customer Value Proposition is a triple bottom line that ensures that we work together to provide our customers with a seamless experience, regardless of which part of the department they are dealing with and regardless of transport mode. 

Our TMR Customer Charter was also co-designed with our customers, our stakeholders and our people. It clearly articulates our commitments to the people of Queensland. 

To find out more, please visit our Customer Charter page.

Last updated
11 October 2019