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Accessibility

Compliance

Passengers with a disability can access and travel on the NGR trains, however some compliance issues have been identified:

  • Access paths—width:
    • the access path between the allocated spaces in the 2 accessible cars does not meet minimum dimension requirements
    • the access path past the unisex accessible toilet module does not meet minimum dimension requirements
  • Access paths—extent of path:
    • the access path does not extend between the single assisted boarding point door and all allocated spaces and priority seats in the accessible cars
    • the access path does not extend between all allocated spaces and priority seats in the accessible cars to/from the unisex accessible toilet module
  • Unisex accessible toilet module:
    • 1 dimension within the toilet module (from the centre-line of the pan to far side wall) does not meet minimum dimension requirements
    • some customers using a mobility device may not be able to carry out a fully parallel side transfer to the pan due to the circulation space between the toilet module’s curved door and wall and pan.

Agreed and funded rectification work

The department and Queensland Rail have carried out an in-depth consultation program with the disability sector to explore design changes and resolve non-compliances, within the limitations of the Queensland Rail narrow gauge network.

As a result of this process, the Queensland Government has committed funding to rectify the NGR trains and provide improved functionality across the NGR trains.

The funded rectification work will include:

  • reconfiguration of the unisex accessible toilet module to meet dimensions and improve functionality in line with the Disability Standards for Accessible Public Transport 2002 (DSAPT)
  • dividing the 75 NGR trains into 2 fleets:
    • Interurban fleet – adding a second unisex toilet module to 35 trains for long distance services
    • Suburban fleet – removing the unisex toilet module form 40 trains for short distance services
  • Reconfiguration of seating and allocated spaces in both accessible cars to meet access path width requirements between the assisted boarding door and accessible facilities
  • Other changes including additional priority seating in new locations, revised train signage (wording and braille), additional grab/handrails and additional accessible buttons and controls where appropriate to maximise functionality.

Work to redesign and rectify the trains is underway with the newly designed trains expected to progressively roll-out out in the next 18 to 24 months.

The department and Queensland Rail will continue to engage with the disability sector throughout this process.

Temporary exemption application

To provide certainty while the agreed and funded rectification work is progressively undertaken on the NGR trains, the department and Queensland Rail submitted a joint temporary exemption application to the Australian Human Rights Commission for the non-compliances with the Disability Discrimination Act 1992 and DSAPT.

For further information about the temporary exemption application please visit the Commission's website.

Last updated
04 January 2018