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NGR accessibility upgrades

Accessibility of the current NGR fleet

Passengers with a disability can access and travel on the NGR trains, however some compliance issues have been identified in terms of access to and functionality of key facilities on the train.

Accessibility upgrades

Accessibility upgrade timeline

  • Late 2019—Accessibility upgrade works begin on first NGR train.
  • 2020—First upgraded train back on network.
  • 2024—All 75 NGR trains modified with accessibility upgrades and back on network.

Accessibility upgrades

During 2018, the department carried out an in-depth consultation program with the disability sector to explore design changes and resolve non-compliances, within the limitations of the Queensland Rail narrow gauge network.

As a result of this process, the Queensland Government has committed funding to rectify the NGR trains and provide improved functionality across the NGR trains.

The funded rectification work will include:

  • reconfiguration of the unisex accessible toilet module to an extended footprint to meet dimensions and improve functionality in line with the Disability Standards for Accessible Public Transport 2002 (DSAPT)
  • adding a second unisex toilet module to all 75 trains to ensure all wheelchair accessible spaces have compliant access to accessible facilities
  • reconfiguration of seating and allocated spaces in both accessible cars
  • increase in the number of priority seats throughout the train
  • improved signage (including wording and braille)
  • additional grab/handrails, and redesign of equipment to make it easier to operate for customers with limited dexterity
  • changes to functionality and additional systems for assistance request and information.

Work to redesign and rectify the trains is underway with the first of the newly designed trains expected to be rectified and back on the network in 2020. All 75 NGR trains will be rectified and operating on the network by 2024.

The accessibility upgrades will be delivered at the Downer EDI rail plant at Maryborough.

The department will continue to engage with the disability sector throughout this process.

Last updated
08 March 2019