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Department of Transport and Main Roads

Customer Strategy 2024-2029

The Department of Transport and Main Roads Customer Strategy 2024-2029 (strategy) outlines our plan to create and deliver consistent, positive customer experiences.

This strategy envisions a seamless, connected, sustainable and inclusive community where every Queenslander feels safe, supported and empowered using our networks, products and services.

We have engaged with a broad range of customers, employees, and partners across Queensland to develop this strategy. We have listened to your needs and used your feedback to place you at the heart of this strategy.

This strategy puts you first. Based on your feedback, we have developed 6 Customer Outcomes. These outcomes directly contribute to creating an integrated network that connects you to where you want to go, easily and efficiently.

They also guide us to provide reliable, resilient, and responsive transport and digital services that are safe and accessible for everyone.

The 6 Customer Outcomes are:

  • Seamless and reliable
  • Responsive and personalised
  • Connecting communities
  • Inclusive and embraces diversity
  • Affordable and equitable
  • Safe and secure.

To learn more download the strategy (PDF document) or the MS Word accessible version.

Find out more about our customer focus:

For interpreter and accessibility services, visit our contact us page.

Last updated 14 November 2024