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Personalised transport industry - driver training

Drivers of taxis, limousines and booked hire vehicles in Queensland are required to be trained in disability awareness and anti-discrimination, including sexual harassment.

Training in providing wheelchair accessible services is also required for drivers of wheelchair accessible vehicles.

The Department of Transport and Main Roads (TMR) has published the Personalised Transport Required Driver Training Notice under section 97 of the Transport Operations (Passenger Transport) Regulation 2018.

Drivers must be trained before they provide a service. Authorised booking entities (BEAs) and service operators must ensure their drivers are trained prior to providing a service. Penalties may apply for drivers, BEAs and operators.

Questions about these training requirements can be asked on the Personalised Transport Q&A page. A member of TMR will aim to respond in 2 business days.

Training requirements
Requirements for drivers
Booking entity requirements relating to driver training
Training topics
Assessments
Course delivery and materials
Previous training, for example driver authorisation training
Refresher training
Record keeping
Non-compliance
More information

Training requirements

The full training requirements are set out in the Personalised Transport Required Driver Training Notice (the training notice).

The training notice sets out:

  • the topics drivers must be trained in and which they must be competent in
  • requirements relating to competency assessments 
  • record keeping and publication requirements, and
  • information and useful resources for BEAs and operators developing training for their drivers.  

Requirements for drivers

Drivers should speak with their BEA to see what training arrangements are in place. 

Drivers do not complete training with TMR and TMR does not provide access to any training courses.

Drivers must meet the competencies listed for each subject in the training notice

  • Anti-discrimination awareness competencies are specified in paragraph 3.3 of the training notice.
  • Disability awareness competencies are specified in paragraph 3.4.
  • Competencies for providing wheelchair accessible services are specified in paragraph 4.3.  

Booking entity requirements relating to driver training

Training topics

All personalised transport drivers must be trained in anti-discrimination awareness, including sexual harassment, and disability awareness before they provide a service.

Drivers of wheelchair accessible vehicles also need to be trained in providing wheelchair accessible services before they provide a service.

Training in other topics, such as English, workplace health and safety and geographical knowledge is not required under the training notice. However, BEAs and operators can choose to train drivers in these topics.

Driver training assessments

Assessment types

The training notice provides flexibility for BEAs and operators to determine the most appropriate type of assessment for their drivers and the evidence that is required for them to determine drivers’ competence.

While practical assessments are preferable for training in providing wheelchair accessible services, this might not always be suitable - for example, for a driver in a rural or remote location.

Competency thresholds

BEAs and operators must be able to show their drivers meet the required competencies in the training notice.

Competency demonstration will depend on the type of training provided by the BEA or operator.

Some examples include:

  • scoring 80% on a 10 question anti-discrimination test
  • successfully completing a practical demonstration of the loading, unloading and safe restraint of a wheelchair into a WAT.

Who can deliver training

Drivers will access training through their BEA or service operator.

There is flexibility for BEAs and service operators to determine the best training delivery method and structure to suit their business. For example, an entity can develop its own training or engage a training service provider to develop and provide training. The training can be provided through instructor-led classroom or practical sessions, or via computer or web-based methods.

Training does not need to be provided by a registered training organisation (RTO). However, BEAs and operators can choose to use an RTO to deliver training or can become an RTO themselves. 

Training program development

BEAs and operators can develop their own training course and material or work with other BEAs or operators to develop shared training materials or engage a training provider.

TMR will not approve the training material but will check compliance with the training requirements through audits conducted under the Transport Operations (Passenger Transport) Act 1994.

A range of useful information and resources for developing training are listed in section 10 of the training notice. This is not a complete list and BEAs and operators can use other reliable resources to develop their training.  

Drivers who work for 2 or more BEAs

BEAs and operators are responsible for ensuring all their drivers are trained.

If a driver provides services for 2 BEAs and has been trained by the one of these entities, the second BEA may choose not to train the driver.  However, BEAs can require  that all drivers complete their training course, regardless of whether they have already been trained by someone else.

A BEA should only decide not to train a new driver where the driver can show that they have already been assessed as competent by another booking entity in the required areas and can produce their assessment result.

Where the BEA holder is also the sole driver

The training requirements apply to sole drivers who also act as the BEA, in the same way as they apply to other drivers. 

There are several online training courses that sole drivers could consider using:

  • the Anti-Discrimination Commission Queensland provides an online Discrimination Awareness in Queensland training module (a fee applies), and
  • a free online disability awareness course that was developed as part of an Australian Government initiative is provided at: https://disabilityawareness.com.au/

For sole drivers of wheelchair accessible vehicles, the following resources are useful:

A driver who is also a BEA could also make arrangements with another BEA holder to receive training.

Previous driver authorisation training

Drivers who have previously completed the Taxiplus driver training course or certain National Taxi Driver Competency Units to get their driver authorisation, and who have maintained their authorisation since, will already meet the training requirements and do not need to be trained again.

Drivers should have received a Certificate or Statement of Attainment when they successfully completed the Taxiplus training or the National Taxi Driver Competency Units. BEAs and operators should keep a copy of the driver's certificate or statement for auditing purposes.   

Refresher training

BEAs and operators may choose to require their drivers to complete refresher training, but this is not a mandatory requirement from the Queensland Government.

However, training updates will be required under the training notice if there is:

  • a significant change to anti-discrimination or disability laws that affects drivers' responsibilities, or 
  • for wheelchair accessible vehicles, a significant change to regulatory requirements or manufacturer’s specifications relating to the vehicle, or associated equipment or new equipment is introduced. 

Record keeping

The BEA or operator who provides the training to its drivers must keep all the following records:

  • the driver authorisation number for the driver
  • the required training provided to the driver and the date it was provided
  • the matters addressed in the training and copies of the training materials and assessment used
  • the driver’s competency assessment.

Where a driver has already been trained by a BEA or operator and proposes to drive for another BEA or operator, the new BEA or operator should keep the following records:

  • the driver authorisation number for the driver
  • a copy of the evidence provided by the driver to showing they are competent in training undertaken.       

Drivers can request a copy of the training material used and their competency assessment from their BEA or operator.  BEAs or operators must provide these to a driver who requests them.

There is no need to send proof of training completion to TMR. Drivers should retain this for their own records and provide it to their BEA as evidence of completion of training.

TMR will check the training records held by a BEA through audits conducted under the Transport Operations (Passenger Transport) Act 1994.

Non-compliance

It is an offence for drivers to provide a service without being trained and for BEAs and operators to use untrained drivers.
  
The following maximum penalties apply:

  • for drivers - 20 penalty units ($2,611)
  • for BEAs and service operators - 40 penalty units ($5,222).

Questions about training requirements can be asked on the Personalised Transport Q&A page. A member of TMR will aim to respond in 2 business days.

More information

Other information and resources are listed in section 10 of the Personalised Transport Required Driver Training Notice.

For legislation outlining the training requirements view section 97 of the Transport Operations (Passenger Transport) Regulation 2018.

Last updated
10 September 2019