Key actions

Transport systems are accessible for the whole community

• Implement active and personalised transport programs in Queensland Walking Strategy 2019–2029 and Queensland Cycling Strategy 2017–2027.
  
  This action will build on the rights of people with disability and contributes to changing community attitudes. It is measured in TMR customer surveys. It supports the Australia's Disability Strategy community attitudes and inclusive homes and communities outcome.

Customer feedback

3 year

Outcome 2 – Inclusive homes and communities

Outcome 7 – Community attitudes

Transport Strategy and Planning Branch

• Provide public transport travel products and services to support customers who:
  • travel with a carer/companion
  • are vision impaired
  • have disabilities and find it difficult to use the public transport network
  • use an assistance animal.

  This action builds on the rights of people with disability and contributes to cultural and systems change This will be measured through customer feedback. The action supports the Australia's Disability Strategy community attitudes and inclusive homes and communities' outcomes.

Customer feedback

3 year

Outcome 2 – Inclusive homes and communities

Outcome 7 – Community attitudes

Translink Division

• Deliver Smart Ticketing statewide with standardized products that:
  • Make public transport more accessible and inclusive
  • Improve visibility of available products
  • Provide customers with more choice in how they pay

  This action builds on promoting the rights of people with disability and contributes to cultural and systems change. This will be measured through customer feedback. The action supports the Australia's Disability Strategy community attitudes and inclusive homes and communities' outcomes.

Customer feedback

3 year

Outcome 2 – Inclusive homes and communities

Outcome 7 – Community attitudes

Translink Division

• Introduce new hand-free functionality as part of the Smart Ticketing solution which will enable eligible customers who have difficulty using platform access gate validators to move through them without the need to tap on or off, or wait for assistance
  

  This action will build on promoting the rights of people with disability and support cultural and systems change. This action will be measured from customer feedback. It will support Australia's Disability Strategy community attitudes and inclusive homes and communities' outcomes.

Customer feedback

3 year

Outcome 2 – Inclusive homes and communities

Translink Division

Increase employment for people with disability

• Implement Queensland Government Disabling the barriers to employment in the Queensland public sector.
  
  This action embeds the building blocks by promoting and protecting the rights of people with disability and contributing to cultural and systems change. It will be measured through EEO census data and Working for Queensland survey. It contributes to the ADS Employment and financial security and Community attitudes in employment entry pathways programs.

Employee feedback

EEO census data

3 year

Outcome 1 – Employment and financial security

Outcome 7 – Community attitudes

Corporate Services Division

• Implement a workplace adjustment program.
  
  This action builds on the rights of people with disability and contributes to cultural and systems change. Employee performance development agreements will record workplace adjustments. This supports Australia's Disability Strategy Employment and financial security and community attitudes.

Workplace adjustment program

Workplace adjustments recorded in performance development agreements

3 year

Outcome 1 – Employment and financial security

Outcome 7 – Community attitudes

Corporate Services Division

Improve the transition of young people with disability from education to employment.

• Expand education and employment programs in TMR.
  
  This action builds on promoting and protecting people with disability and contributes to cultural and systems
  change. It will be measured through the Working for Queensland Survey. This action aligns to Australia's Disability Strategy Employment and financial security, and Inclusive homes and communities and community attitudes.

Employee feedback

1 year

Outcome 1 – Employment and financial security

Outcome 2 – Inclusive homes and communities

Outcome 7 – Community attitudes

Corporate Services Division

Strengthen financial independence of people with disability

• Implement Identified and targeted role procedure for recruitment.
  
  This will promote the rights of people with disability and contribute to culture and systems change. This will be measured through implementation of procedure, EEO data and Working for Queensland Survey. This action supports Australia's Disability Strategy Employment and financial security and community attitudes outcomes.

Identified and targeted role procedure

Employee feedback

EEO data

Yearly

3 year

Outcome 1 – Employment and financial security

Outcome 7 – Community attitudes

Corporate Services Division

Information and communication systems are accessible, reliable
and responsive

• Implement inclusive, accessible, and targeted communications for people with disability.
  
  The action builds on the rights of people with disability and contributes to cultural and systems change. It is measured through the communication strategy program of work and communication templates. This action aligns to Australia's Disability Strategy in inclusive homes and communities and community attitudes outcomes.

Communication strategy program of work

Templates for accessible communication

3 year

3 year

Outcome 2 – Inclusive homes and communities

Outcome 7 – Community attitudes

Corporate Services Division

The built and natural environment are accessible

• Review and upgrade where required TMR's public buildings and spaces for safety and accessibility.
  
  This action supports the rights of people with disability and contributes to cultural and system changes. It will be measured in the capital works program and Customer Service survey. This initiative aligns with Australia's Disability Strategy inclusive homes and communities and community attitudes outcomes.

Capital works program

Customer feedback

3 year

3 year

Outcome 2 – Inclusive homes and communities

Outcome 7 – Community attitudes

Corporate Services Division

• Review and upgrade where required TMR buildings and workplaces for safety and accessibility.
  
  This will embed the building blocks of promoting the rights of people with disability and contributes to cultural and systems change. It will be measured through the Working for Queensland survey and capital works program. This initiative supports the Australia's Disability Strategy inclusive homes and communities and community attitudes outcomes.

Capital Works Program

Employee feedback

3 year

3 year

Outcome 2 – Inclusive homes and communities

Outcome 7 – Community attitudes

Corporate Services Division

• Implement universal design principles in planning, designing and constructing infrastructure projects on land and water for accessibility.
  
  This action builds on human rights of people with disability and contributes to cultural systems change. It is measured through the Customer Service survey. It supports the Australia's Disability Strategy in inclusive homes and communities and community attitudes.

Customer feedback

3 year

Outcome 2 – inclusive homes and communities

Outcome 7 – community attitudes

Infrastructure Management and Delivery Division

Employers value the contribution people with disability make to the workforce, and recognise the benefits of employing people with disability

• Review and update inclusive recruitment and selection practices and resources.
  
  This action will build on the rights of people with disability and support cultural and systems change. It is measured through the Working for Queensland Survey. It supports the Australia's Disability Strategy inclusive homes and communities, employment and financial security and community attitudes outcomes.

Employee feedback

3 year

Outcome 1 – Employment and financial security

Outcome 2 – Inclusive homes and communities

Outcome 7 – Community attitudes

Corporate Services Division

• Implement the Learning and Development Strategy and Action Plan 2021–2024.
  
  This action promotes the human rights of people with disability and supports cultural and systems change. It will be measured through the Working for Queensland Survey and mandatory training policy. It supports the Australia's Disability Strategy inclusive homes and communities and Community attitudes outcomes.

Employee feedback

Mandatory training policy

3 year

1 year

Outcome 2 – Inclusive homes and communities

Outcome 7 – Community attitudes

Corporate Services Division

Key professional workforces are able to confidently and positively respond to people with disability

• Educate customer service employees to provide appropriate services, information and support to people with disability.
  
  This action promotes the human rights of people with disability and supports cultural and systems change. It will be measured through customer feedback. It supports the Australia's Disability Strategy inclusive homes and communities and community attitudes outcomes.

Customer feedback

3 year

Outcome 2 – Inclusive homes and communities

Outcome 7 – Community attitudes

Corporate Services Division

• Increase training completion rates for all employees in disability awareness and inclusion training.
  
  This action promotes the human rights of people with disability and supports cultural and systems change. This action is measured through training completion rates and the Working for Queensland Survey. It supports Australia's Disability Strategy inclusive homes and communities and community attitudes outcomes.

Training completion rates

Employee feedback

Yearly

3 year

Outcome 2 – Inclusive homes and communities

Outcome 7 – Community attitudes

Corporate Services Division

Increase representation of people with disability in leadership roles

• Target applicant pools – AO6 and above for leadership roles with recruitment agencies.
  
  This action will promote the rights of people with disability and support cultural and systems change. It will be measured through EEO data and Working for Queensland Survey. It supports the Australia's Disability Strategy employment and financial security and Community attitudes outcomes.

EEO data

Employee feedback

3 year

3 year

Outcome 1 – Employment and financial security

Outcome 7 – Community attitudes

Corporate Services Division

Improving community attitudes to positively impact on Policy Priorities under the Strategy

• Increase the number of community campaigns to support an inclusive society for people with disability.
  
  This will build the rights of people with disability and contribute to cultural, and systems change. It will be measured by the number of campaigns and through Swoop Analytics. This action will support Australia's Disability Strategy Employment and financial security, inclusive homes and communities and communities and community attitudes outcomes.

Swoop Analytics measuring employee engagement

Number of campaigns

Yearly

Yearly

Outcome 1 – Employment and financial security

Outcome 2 – Inclusive homes and communities

Outcome 7 – Community attitudes

Corporate Services Division

• Access and Inclusion Advocacy Network to implement a process to facilitate formal consultation with employees with disability in TMR.
  
  This action will protect the rights of people with disability and support cultural and systems change. It will be measured through the Working for Queensland Survey. This supports the Australia's Disability Strategy in employment and financial security, inclusive homes and communities and community attitudes outcomes.

Employee feedback

Inclusion index from Working for Queensland Survey

Yearly

Yearly

Outcome 1 – Employment and financial security

Outcome 2 – Inclusive homes and communities

Outcome 7 – Community attitudes

Accessible Transport Network