Skip links and keyboard navigation

Industry regulations

Find out about data keeping and reporting requirements for personalised transport industry booking entities.

Certain terms may only be used by licenced taxis and limousines.

All participants in the personalised transport industry have legal obligations relating to safety and fatigue management. 

Drivers of personalised transport vehicles must carry a written notice with details of the vehicle's licence. 

Customers paying by credit or debit card may be charged a surcharge of up to 5% of the total fare (including GST). 

We must be notified when a driver's work arrangement is ended due to serious misconduct. 

Taxis, limousines and ride booking vehicles must have a certificate of inspection (COI) to ensure they meet vehicle standards. 

All people involved in providing a personalised transport service have an obligation to manage fatigue

All drivers of passenger transport services must have a valid driver authorisation.