Data keeping and reporting
Data keeping and reporting requirements apply to the personalised transport industry.
Who will be impacted?
Authorised Booking Entities (anyone who holds a booking entity authorisation), as well as Taxi Operators have obligations under this law.
Types of data
There are 2 types of requirements:
- Data to keep—data that must be kept for 2 years
- Data to report—key data to be reported regularly to the Department of Transport and Main Roads (TMR), and other data to be provided upon request.
The table below is a snapshot of the requirements by entity and operator. For the full set of requirements, you must refer to data to keep and data to report.
| Responsible entity | Data to keep | What data to report and when |
|---|---|---|
| Authorised Booking Entities | Details of affiliated drivers | Driver details to be reported quarterly |
| Details of affiliated vehicles | Vehicle details to be reported quarterly | |
| Booked hire trip information | Wait times and where services are provided to be reported quarterly. Number of trips provided to be reported annually |
|
| Taxi service operators | Rank and hail trip information | Number of trips to be reported annually |
| Authorised Booking Entities and Taxi Operators | Details of the hours drivers work | To be reported on request |
Frequency of reporting
Quarterly reports: this data must be reported within 28 days of the end of each quarter.
| Quarter 1 | Quarter 2 | Quarter 3 | Quarter 4 | |
|---|---|---|---|---|
| Data period | 1 July - 30 September | 1 October - 31 December | 1 January - 31 March | 1 April - 30 June |
| Data due by | 28 October | 28 January | 28 April | 28 July |
Annual reports: this data must be reported within 28 days of the end of each financial year.
| Financial year | |
|---|---|
| Data period | 1 July - 30 June |
| Data due by | 28 July |
Ad hoc reporting: all other kept data must be reported within 28 days of a written request from the Department of Transport and Main Roads.
Note: the data required in each report are different.
How to report data
Authorised Booking Entities that were current for any portion of a reporting period will receive an email notification from the BEAR (Booking Entity Authorisation Data Collection and Reporting) solution. The email is sent to the email address registered in our TMR systems and contains a link to the BEAR solution. Please click on the link to access BEAR to enter your report. Completed reports are due back to TMR within 28 days of the end of each quarter (and financial year).
You can access the BEAR solution at https://bear.tmr.qld.gov.au/
Access your step by step guide to reporting data.
Related requirements
In some cases, Authorised Booking Entities already keep information to meet their legislative obligations. For example, a booking record containing key information must be kept for each booking that is made. The information in the record includes sufficient details to identify the hirer and the location where the passengers are to be picked-up.
Data use
The data collected will be used by Queensland Government for the following purposes:
- Monitoring service performance, demand and changes in the personalised transport industry
- Undertaking evidence-based analysis of industry performance and sustainability
- Monitoring the effects of the personalised transport reform framework
- Assisting the Chief Executive to comply with obligations relating to the development, operation and funding of public passenger transport.
We will not publish entity/operator specific information. However, aggregated industry information may be published.
Note: We currently report data on limousine and taxi service license values on the Queensland Government Open Data portal.
Penalties
The following penalties apply to entities and operators that do not keep or report the required data:
- Authorised Booking Entities—up to 150 penalty units ($25,035)
- Taxi Operators—up to 80 penalty units ($13,352).
- Last updated
- 1 July 2025
Fee increase
On 1 July 2026 our fees and charges increased by 3.4% in line with the government's indexation policy.
2024–25 Annual Reporting Changes
As of 1 July 2024, postcodes are no longer accepted in your annual data report. You must report the number of booked hire trips you arrange annually, broken down by the suburb where the trip started.