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Strategic plan 2019–2023 (revised for 2021-22)

We are living in a time of unprecedented change. Technological and societal changes are transforming the way we live and do business.

We have a strategic plan that:

  • ensures we meet our vision and purpose of ‘creating a single integrated transport network accessible to everyone’
  • defines our direction over a 4-year horizon 
  • prioritises our customers in all 5 objectives of Accessible, Safe, Responsive, Efficient and Sustainable
  • demonstrates our commitment to contributing to the Queensland Government’s objectives for the community
Strategic plan icon showing each of the components
Strategic plan

Accessible

Deliver a transport system that is accessible and inclusive for our customers.

Success looks like

  • Improved access to the network
  • Improved customer experience
  • Improved inclusivity and diversity for our customers and workforce

Ways to get there

  • Support Queensland jobs and communities through inclusive connections
  • Facilitate solutions to improve accessibility and customer experience
  • Build collaborative networks to embed inclusion and diversity and co-design our services

Our contribution to the Queensland Government’s objectives for the community

  • Supporting jobs
  • Growing our regions

Safe

Provide a safe and secure transport system and TMR workplaces

Success looks like

  • Improved safety, security and well-being of our customers
  • Improved safety, security and wellbeing of our workforce
  • Improved resilience of the transport system

Ways to get there

  • Enable the safe introduction of new technologies and services onto the network
  • Prioritise health and safety in all the work we do
  • Design, operate and maintain a secure, safe and resilient transport system

Our contribution to the Queensland Government’s objectives for the community

  • Safeguarding our health
  • Building Queensland
  • Backing our frontline services

Responsive

Actively manage a transport system that is responsive to evolving customer expectations and business disruptions

Success looks like

  • Improved customer satisfaction
  • Improved workforce satisfaction
  • Better digital choices to engage with the transport system

Ways to get there

  • Deploy solutions that respond to government priorities and critical incidents
  • Adapt emerging technologies and provide easy-to-use streamlined digital services
  • Provide learning opportunities to support a purpose-driven, capable and agile workforce

Our contribution to the Queensland Government’s objectives for the community

  • Supporting jobs
  • Making it for Queensland
  • Investing skills
  • Backing our frontline services

Efficient

Deliver an efficient and reliable system to advance the movement of people and goods and optimise our resources

Success looks like

  • Improved reliability of the transport network
  • Improved cost efficiency and cost effectiveness
  • Improved partnerships with industry, government and the community
  • Improved freight efficiency

Ways to get there

  • Effectively use assets to deliver improved network outcomes
  • Partner effectively with stakeholders to create benefits for our customers
  • Ensure best value-for-money approach to delivery
  • Leverage technology, data and information to enhance performance

Our contribution to the Queensland Government’s objectives for the community

  • Backing small business
  • Building Queensland
  • Growing our regions

Sustainable

Create an environmentally, economically and socially sustainable transport system that supports liveable and prosperous communities 

Success looks like

  • Reduced waste and emissions from the transport system
  • Increased uptake of active and shared transport modes
  • Increased fiscal sustainability of investments and services
  • Recognised as a transport industry leader in sustainability

Ways to get there

  • Encourage active and shared transport modes
  • Enhance network resilience to minimise the impacts of disruptive events and climate change
  • Prioritise planning and investment decisions that deliver benefits
  • Support low and zero emission transport technologies, modes and materials
  • Prioritise local and sustainable suppliers
  • Manage social impacts and embed innovative sustainable solutions as an integral part of doing business

Our contribution to the Queensland Government’s objectives for the community

  • Making it for Queensland
  • Building Queensland
  • Protecting the environment

Our opportunities and challenges

 

  • Analysis and effective use of the increasing volume of data
  • Changing conditions leading to new ways of working
  • Disasters and network incidents
  • Diverse and geographically dispersed population
  • Evolving customer expectations requiring greater responsiveness
  • Fiscal and resourcing pressures
  • Increasing pace of technological and social change
  • More demand for sustainable and active transport
  • Shifts in travel behaviour affecting transport funding

Download the Transport and Main Roads Strategic Plan 2019–23 (revised for 2021-22)

Public service values

One TMR
One TMR
Customers first
Customers first
Unleash potential
Unleash potential
Be courageous
Be courageous
Ideas into action
Ideas into action
Empower people
Empower people

Find out more about the Queensland public service values

Previous strategic plans

sustainable efficient responsive Safe Accessible Sustainable Efficient Responsive Safe Accessible
Last updated
22 June 2021