Strategic plan 2023–2027
Revised 2024-25
The Department of Transport and Main Roads (TMR) supports the government's objectives for the community:
The strategic plan is underpinned by the 30-year Queensland Transport Strategy and the 10-year Digital Strategy.
Our commitment to Human Rights: We will respect, protect and promote human rights in our decision-making and actions.
Vision: Connected communities in a sustainable, thriving and inclusive Queensland.
Purpose: To provide reliable, resilient and responsive transport networks and digital services that are safe and accessible for everyone.
Accessible and integrated
Objective
A transport system that is accessible and connects customers and communities
Performance indicators
- Accessible and integrated transport services and infrastructure
- Diverse transport options
Strategies
- Take a movement and place-based approach to transport planning, designing and operations
- Develop our partnerships with industry and government
- Strengthen our collaboration and co-design approach with our customers
- Expand the application of universal design thinking
- Harness emerging technologies and data to drive integration across the transport ecosystem
- Enhance access and mobility throughout Queensland
- Use the government Champion Network for First Nations communities
Our contribution to the Queensland Government's objectives for the community
Safe and secure
Objective
A transport system that is safe and secure for customers and goods
Performance indicators
- Safety and security of customers and goods
- Customer and community trust in the transport system
Strategies
- Build on a safe system approach for transport safety
- Educate the community on their role in safety
- Nurture partnerships to deliver a safe and secure transport system
- Embed cyber security to protect information assets and personal data
Our contribution to the Queensland Government's objectives for the community
Responsive
Objective
A transport system that is responsive and resilient to the changing environment
Performance indicators
- Operations and reliability of the transport system
- Responsive to unplanned events and opportunities
- Responsive and resilient services
Strategies
- Continue to proactively manage network disruptions and disaster recovery
- Build on operational excellence and local planning of services to enhance network resilience
- Build our multi-modal network management capability
- Enable, support and regulate emerging technologies to enhance mobility services
- Commit to continuous improvement in our services, communications and digital capabilities
- Adopt a whole-of-system perspective when designing the transport system
Our contribution to the Queensland Government's objectives for the community
Efficient and productive
Objective
A transport system that is a key enabler of economic activity
Performance indicators
- Efficiency and reliability in the movement of goods and services
- Procurement from small businesses and First Nations suppliers
Strategies
- Invest in infrastructure and services delivered in partnership with industry
- Maintain assets efficiently to maximise productivity
- Invest in research to lower capital and operational costs
- Integrated and coordinated approach to prioritise investment in high-value projects
- Increase the use of rail freight along strategic corridors
- Embrace smart planning and innovative financing
- Leverage digital opportunities to deliver innovative services
- Streamline back-office services and management practices
Our contribution to the Queensland Government's objectives for the community
Sustainable
Objective
A transport system that contributes to environmental, economic and social sustainability
Performance indicators
- Minimal impact on the natural environment
- Fiscal sustainability
- Active and shared transport modes
Strategies
- Embed sustainability in whole-of-life and whole-of-system decision making
- Commit to low and zero emissions transport technologies, modes and materials where possible
- Integrate circular economy principles into transport network design and delivery
- Implement programs to encourage changes in customers’ travel and freight patterns
- Increase investment in active and sustainable transport modes
Our contribution to the Queensland Government's objectives for the community
Digital economic contribution
Objective
A thriving digital economy to benefit Queenslanders
Performance indicators
- Whole-of-government data governance, data sharing and analytics
- Cyber-security capabilities
- Digital inclusion and skills development
- Access to affordable and reliable digital connectivity
Strategies
- Improve digital engagement by fostering collaboration with government, community, suppliers and industry partners
- Enhance operating models, capabilities and platforms to support the delivery of omni-channel customer services
- Enhance the collection, analysis and application of customer insights to drive service enhancements and deliver a data sharing policy
- Deliver the Cyber Secure Queensland Strategy and scale the cyber security skills accelerator program
- Support small businesses, promote digital equity, provide workforce development programs and deliver a digital infrastructure plan
- Facilitate the establishment of digital business in First Nations communities
Our contribution to the Queensland Government's objectives for the community
Capable, adaptable and aligned
Objective
A workforce that is positive, purpose-driven, capable and mobile
Performance indicators
- Safe and healthy workforce
- Inclusive and diverse workforce
- Learning and development opportunities
Strategies
- Build on our culture to be a leader in safety, wellbeing, diversity and inclusion
- Invest in digitally connected workplaces
- Continue to provide access to high-quality, future-focused development opportunities aligned to our priorities
- Continue to embed a positive performance culture
- Continue to invest in relevant frontline workforce capability
Our contribution to the Queensland Government's objectives for the community
Risks and opportunities
Our risks
- Maintaining a safe transport system for our customers and community
- Providing an accessible and integrated transport system
- Developing workforce skills, capability and adaptability to meet TMR's future transport needs
- Adapting to climate change, reducing emissions and maintaining an environmentally sustainable transport system
- Reducing the impact of supply chain disruption and unavailability of skilled labour
- Maintaining sustainable ICT systems and protecting against cyber threats
- Funding and sustaining essential transport services, infrastructure and ICT delivery
- Planning and responding to deliverability and affordability of critical projects and future major events
Our opportunities
- Maximising the value and data to improve planning and operational efficiency
- Optimising our capacity and capability in multi-modal network and major event management
TMR publishes a set of strategic measures that align to our performance indicators.
Download the Transport and Main Roads Strategic Plan 2023–27 – Revised 2024–25.
Public service values
One TMR
Customers first
Unleash potential
Be courageous
Ideas into action
Empower people
Find out more about the Queensland public service values
Previous strategic plans
- Last updated 26 June 2024