Information and Communication Technology Strategic Plan 2024–2028
Our Information and Communication Technology (ICT) Strategic Plan includes our ICT vision, strategic objectives and delivery plan. Aligned to our Strategic Plan, it outlines ICT initiatives to support current and future business needs of the department.
Our technology vision
Information and communication technology that supports digitally connected transport services, assets and networks for safe, personalised and accessible experiences.
Our ICT Strategic Objectives
- Trusted and connected information
- Service and operational innovation
- Personalised customer experiences
- Secure and resilient services
- A digitally capable workforce
- Efficient and sustainable operations
Our ICT strategic principles
The 3-phase delivery plan outlines how the ICT strategic objectives will be achieved inline with the department's 7 key objectives.
Accessible and integrated
Phase 1:
2024–2026
Customer and employee experience through enterprise digital foundations
- Raised service experience for the vulnerable
Phase 2:
2027–2028
Service revenue and sustainability through modernised service platforms
- ICT procurement accessibility compliant
- Digital channels are inclusion and accessibility compliant
Phase 3:
2029–2032
Innovative services through digitally integrated partnerships
- Personalised customer transport experience
Safe and secure
Phase 1:
2024–2026
Customer and employee experience through enterprise digital foundations
- Cyber security matured
Phase 2:
2027–2028
Service revenue and sustainability through modernised service platforms
- Optimised disaster management responses
Phase 3:
2029–2032
Innovative services through digitally integrated partnerships
- Integrated safe transport services
Responsive
Phase 1:
2024–2026
Customer and employee experience through enterprise digital foundations
- Data exchange with partners improved
Phase 2:
2027–2028
Service revenue and sustainability through modernised service platforms
- Accessible, timely and centralised asset and network data
- Optimised license and registration processes
Phase 3:
2029–2032
Innovative services through digitally integrated partnerships
- Comprehensive real-time network data
Efficient and productive
Phase 1:
2024–2026
Customer and employee experience through enterprise digital foundations
- Actual spend data
- Digitisation of high-volume customer interactions
Phase 2:
2027–2028
Service revenue and sustainability through modernised service platforms
- Increased self-service for customers
Phase 3:
2029–2032
Innovative services through digitally integrated partnerships
- Digital first service agility
Sustainable
Phase 1:
2024–2026
Customer and employee experience through enterprise digital foundations
- Environmental, Social and Governance Strategy and measures incorporated into investment portfolio
Phase 2:
2027–2028
Service revenue and sustainability through modernised service platforms
- State revenue – vehicle regulation
- Central Environmental, Social and Governance reporting
Phase 3:
2029–2032
Innovative services through digitally integrated partnerships
- Optimised fleet management
- Sustainable supply chains
Digital economic contribution
Phase 1:
2024–2026
Customer and employee experience through enterprise digital foundations
- Digital ID for whole of government
- Extended online accreditations, permits, authorities
Phase 2:
2027–2028
Service revenue and sustainability through modernised service platforms
- Accreditations, permits and authorities all online
- Connected Queensland customer workforce
Phase 3:
2029–2032
Innovative services through digitally integrated partnerships
- New transport services enabled
- Existing transport services uplifted
Capable, adaptable and aligned
Phase 1:
2024–2026
Customer and employee experience through enterprise digital foundations
- Collaboration tooling
- Meeting facilities
Phase 2:
2027–2028
Service revenue and sustainability through modernised service platforms
- Fact-based workforce insights and planning established
- Minimum standard offline access for field-based workforce achieved
Phase 3:
2029–2032
Innovative services through digitally integrated partnerships
- Fully connected field-based workforce
- Last updated 1 July 2024