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Department of Transport and Main Roads

Our obligations

Business man in non-powered wheelchair being lifted in chair lift in maxi cab at regional airport.

Our obligations

As a transport network provider and employer, TMR is obligated to comply with all disability, anti-discrimination and human rights legislation. 

As a customer-centric organisation, we are committed to better understanding the expectations and needs of our customers, our people and our partners.

Human rights obligations

The United Nations Universal Declaration of Human Rights is the common understanding of the rights and freedom of all members of the human family. It guides legislation and forms social expectation for Australia and Queensland. Freedom of movement, access to health care and the right to participate in the cultural life of the community depend on a transport system that is accessible to everyone and doesn’t exclude anyone.

Government requirements

Legislation regulates the department by making it unlawful to discriminate against a person because of protected attributes including age, disability, race and sex. This is an extract of what TMR is obligated by law to comply with:

  • The United Nations Convention on the Rights of Persons with Disabilities (UN CRPD)
  • Human Rights Act 2019 (Qld) 
  • Anti-Discrimination Act 1991 (Qld) 
  • Disability Discrimination Act (Cth)
  • Disability Services Act 2006 (Qld) 
  • The Fair Work Act 2009 (Cth)
  • Age Discrimination Act 2004 (Cth)

In addition, policy, strategy and planning documents provide guidance on how TMR can meet legal obligations e.g.:

  • Disability Standards – e.g. Disability Standards for Accessible Public Transport 2002 (Cth)
  • National Disability Strategy 2010-2020 (NDS)
  • All Abilities Queensland: opportunities for all - State Disability Action Plan 2017 – 2020 
  • Draft Queensland Transport Strategy - Our 30 year plan for Transport in Queensland 
  • TMR Disability Service Plan 2017 – 2020 
  • TMR Disability Action Plan 2018 – 2022 

Stakeholder expectations


Our customers have us told us accessibility and inclusion is important to them and that they expect the following from us:

  • service quality and safety
  • ease of information and effective interfaces
  • inclusive service supported by well-trained staff 
  • awareness of difference and needs
  • creative design in infrastructure and services.

The stakeholders who operate the network and deliver services to customers are committed to accessibility and inclusion, however, they need the following support to deliver on this commitment. 

Our people

  • Support through investment, opportunities and recognition
  • Shared responsibility for inclusion
  • Individualised solutions for an accessible and diversity confident workplace
  • Flexibility and strengths-based tasks and roles 
  • Removal of barriers in the recruitment process.


  • Collaboration and shared accountability for accessibility
  • Funding for accessibility priorities beyond funding cycles
  • Flexible procurement policies that prioritise accessibility
  • Clarity on Universal Design and consistency across contractors.

In this document

Last updated 16 July 2020