Embedding accessibility and inclusion in all that we do

We will embed accessibility and inclusion in all that we do.

Principles of accessibility and inclusion

1. Design with me

• "Nothing about us, without us"
• We will ask for input early.
• Where partners are required to deliver solutions with us, we will involve them in co-design and take their perspective into account. 

2. Make me feel welcome and independent

• Customers who use our services, information, products and infrastructure should feel confident that we are meeting their needs.
• Our people should see TMR as a safe and inclusive place where they can bring their whole selves to work.
• Partners should see TMR as being open to suggestions from everyone.

3. Listen and improve

• We will constantly look to improve the experience for our customers, our people and the partners who work with our organisation.
• We will do this by asking for feedback and taking action where we are falling short of the aspiration, we have set for ourselves.

4. Inclusion is our culture

• We are already on a journey of providing greater accessibility and being more inclusive.
• We will continue to provide our people with the environment and tools they need.
• Our values will be shared with our partners, so they understand our expectations.